Project Technical Support

SUMMARY:

Around * years of IT experience in financial Services, core banking and credit card service.

Experienced in designing, developing, unit testing, maintaining and production support of software application system.

Ability to discover customer needs, scope technical requirements, develop solutions, establish delivery schedules and future roadmaps.

Knowledge in Software Development Life Cycle (SDLC) of a project and level 1 certified in Vision plus (Credit card services - CMS Sub System – core subsystem for controlling the vision plus banking and credit card services).

Proven Problem Solving, Analytical, Communication and Reasoning Skills. Strong leadership abilities and effective team leader.

Committed to learning new technologies. Quick learner with many achievement awards.

Excellent academic profile and effective inter-personal communication and presentation skills.

Expertise in COBOL, DB2, IMS DB/DC, JCL, VSAM, CICS, Eazytrive, REXX.

Has an experience in managing the project in Agile methodology and waterfall models and well experienced in Scope and project estimation using the ADM estimator, Requirements traceability using RTM, high level and low level design, review of deliverables using the Accenture coding standards and also determining the Code Quality using the CQI tool

Professional Experience

Capgemini / AAFES (USA) Feb-2017 till Apr-2017

Client: AAFES (Army and Air Force Exchange Service / Capgemini financial service

Role: Consultant / Vision plus Mainframe Developer

Responsibilities:

Involved in helping the clients in estimations and project planning.

Coordinating with the team and helping the team understand the project and give effective output.

Involved in Designing, developing, testing and supporting Vision Plus applications using COBOL, DB2, FILEAID/INSYNC, GSAM, TSO ISPF, SPUFI, QMF, SQL, MVS JCL etc.

Coded new Cobol-DB2 programs as part of introducing Reward points expiration enhancements.

Designed and Developed the functionality to send all the generated transactions data along with memo transactions to greenplum

Involved in SIT and UAT for both the functionalities.

Successful production implementation of Reward point expiry functionality with zero production defects.

Accenture financial service May-2010 till Oct-2015

Client: TD Bank-Torrent -Canada / Accenture financial service

Role: Technical lead /senior system analyst

Responsibilities:

Involved in helping the clients in estimations and project planning.

Coordinating with the team and helping the team understand the project and give effective output.

Stick to timelines; helping the team in doing so also

People management (appropriate training for associates)

Involved in designing the programs to convert the various Alerts messages (FIN/NFIN) to XML and putting into MQ for the web end users.

Involved in developing, testing and supporting applications using COBOL, DB2, IMSDB/DC, FILEAID/INSYNC, GSAM, TSO ISPF, SPUFI, QMF, SQL, MVS JCL etc.

Coded new Cobol-CICS programs as part of the conversion.

Designing and Development of different COBOL Batch Modules and online modules.

Reviewing codes, Escalating issues and risks. Reporting and defect resolution through QC

Analysis of the new functionality and process improvement and preparation of technical specifications (coding for the same).

Participated in the requirements analyzing phase of documenting, organizing the client requirements through SDLC.

Worked with business analyst to understand business requirement and designed and implemented highly scalable and available applications for Assurant internal and external customers.

Design and developed various batch program and online program.

Analysis & designing High Level Design for project and created low level Design for business requirement implementation.

Performed significant code reviews across all the modules/ programs on MTG application and have been involved in setting up the Code Review Guidelines.

Involved in preparation of templates of various testing delivery documents.

Involved in publishing the project specific coding standards to the team which can be referred by any team who is about to start componentization work.

Done the significant re-engineering of MTG Application for online as well as Batch.

I was part of Delivery Excellence Team for LON application deliverables.

Proposed many alternative solutions for my client deliverables in terms of application maintenance (Component Level), in my project.

Capgemini –India May 2007 to May 2010

Client: HSBC bank – USA

Role: Sr. Software Engineer / VisionPlus Developer

Responsibilities:

Responsible for designing, coding and testing the conversion programs for migrating the local data bases on a global platform.

Involved in Gap analysis of local and global layouts.

Learned data migration Tool.

Responsible for handling the databases mainly VSAM and DB2.

Involved in analysis to improve the system performance.

Analysis and Coding based on the Requirement specifications.

Development of COBOL-CICS-DB2 online modules.

Unit Test case creation and execution

SIT Support

Was also part of Incident management Team and responsible for resolving the production tickets.

Provided technical second-level product support for CMS vision plus batch system.

Provided operational stability in a production environment; and support for processes and

the business.

Responsible for tracking of trouble tickets and resolution of escalated support incidents.

Involved in answering technical support queries and implements fixes for application problems.

Worked on cross-functional teams to proactively address support issues.

Created and maintained documentation for supported applications.

Coordinates with customers to resolve technical support issues.

Working knowledge of various mainframe tools – CA7, TSO, EZT, SARS and TWS.

EDUCATION:

Bachelor of Engineering in Information Technology at Sardar Patel University-Gujarat India, with Distinction -2002-2006

SKILLS

COBOL (9 years), Banking (8 years), IBM DB2 (8 years), IMS DB (5 years), IMS DC (5 years), JCL (9 years), VSAM (5 years), CICS (3 years), TSO ISPF (9 years), CA7 (3 years), Changeman/ Endevor (8 years), IBM RDZ (2 years), Project Management (3 years), Project Development (8 years), Project Planning

(3 years), Agile methodol5 (5 years), Waterfall model (3 years), SQL (8 years), SPUFI/ QMF (8 years), Rexx (3 years), Eazytrive (3 years), Clear Quest or Quality Center (defect reporting) (8 years), Production Support (2 years)

TRAINING:

oBase 1 Training of Vision plus at Capgemini in May 2007

oCMS Base 2 training in Vision plus at Capgemini in June 2008

oTransaction management system for Card services Base 2 – Vision Plus at Capgemini in August 2008

oFinance Foundation Training at Accenture in March 2011

oASDA Certified (Applications Testing using Delivery Methods of Accenture) in March 2014

oTraining on Blaze adviser tool for COBOL code deployment

oPL/1 trained in May 2010

AWARDS AND ACHIVEMENT:

oPrestige Client TD DSS Partner Award in May 2015

oAccenture Propel Award in July 2014

oClient TD DSS Partner Award in Sept 2013

oAccenture Propel Award, Zenith Award in 2011.

oMany spot Awards for performer of quarters and Best Mentor.

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