Active Directory Microsoft Office

Giovani Dario Lopez

**** * **** **

Phone: 312-***-****

E-mail: *************@*****.***

Summary of Qualifications

As a practical hands on IT professional with a strong customer service approach in in supporting Helpdesk issues and providing resolutions. Strong knowledge of PC Support and working in a help desk environment, with a basic knowledge of network and servers. Ability to recognize problems, assess critically, and develop solutions. Knowledge of Microsoft operating systems, Active Directory and Office Suite. Excellent Interpersonal and Communication skills. Client side installation, configuration and maintenance of Office 365 products. Familiarity with mobile device encryption.

Application Configuration and Installation Basic Networking Excellent Interpersonal and communication skills

Helpdesk Support

Experience

Help Desk Assistant (2014 – Present)

Erie Family Health Center, Inc. (1701 W. Superior, Chicago, Il 60625)

Client Side Deployment of Office 365, Antivirus, and active Directory daily functions.

PC imaging and deploying standard configuration of applications to users.

PC Hardware and software setup including but not limited to application installation, configuration and deployment of Windows 7, Windows 10, Microsoft Office Suite, Office365, TrendMicro, Adobe, etc,

Logged all new equipment in inventory database and maintains inventory for assigned locations.

Received Requests for assistance from end users and verified that the requests were logged in the help desk database system.

Troubleshooted and resolved issues with PCs, telephones, printers, and other peripheral equipment.

Helped end users with technology questions and issues, which included but not limited to instructing users on the use of equipment and programs and explaining company policy and procedures related to the use of technology.

Tracked progress of all work via the help desk database system. Recorded the resolution of all issues. Kept end users updated daily on assigned open tickets until issue was resolved.

PC hardware repair, which included but not limited to contacting vendors as directed for repair and assisted in working with the vendor during the repair process.

PC software configuration, downloads and confirms installation of PC software updates.

Configuration and encryption of organizational mobile devices using Windows Bitlocker.

Ensured that all workstation cables related to PCs, phones, printers, and other peripherals are efficiently position and compliance with regulating bodies.

Capability of punching down network cables to patch panel and back at the user’s workstation.

Maintenance Assistant (2013 – 2014)

Erie Family Health Center, Inc. (1701 W. Superior, Chicago, Il 60625)

Responsible for managing the clinic Thoroughly

Working with basic tools such as drills, hand tools, etc for maintenance of equipment and furniture of the organization.

Clean clinical work areas, exam rooms, and restrooms.

Basic computer data entries logged into Microsoft Excel.

HouseKeeping (2010 –2013)

Erie Family Health Center, Inc. (1701 W. Superior, Chicago, Il 60625)

General Daily Cleaning in facility areas including dusting, vacuuming, and trash removal.

Cleans and services clinical work areas, exam room, restrooms, laboratories, and hallways.

Performed periodic deep cleaning projects according to building maintenance schedule and the direct supervisor of Facilities.

Skills

Windows Active Directory, Citrix, Microsoft Office Suite, Microsoft Windows OS 7/10, Local Area Networks, Service Desk Tools, Wireless Devices, PC repair and Maintenance, bitlocker

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