Customer Service Nursing Assistant

SUMMARY

Compassionate, service-focused, and motivated recent graduate with ample experience working with other people seeking an entry-level employment position as a Certified Nursing Assistant.

EDUCATION

Bevill State Community College, Sumiton, Alabama

•Certificate of Completion, Nursing Assistant, July 2017

•NNAAP registered

Jefferson State Community College, Birmingham, Alabama

•1981

W.A. Berry High School, Hoover, Alabama

•1974, Academic Diploma

PROFESSIONAL EXPERIENCE

United Veterans Thrift Store, Fairfield, Alabama

Cashier, April 2011 – February 2016

•Supervised the training of and coached new employees

•Ensured the maintenance of the communication between store and customers to develop better customer service

•Assisted in managing and tracking the financial operations of the business

Jones Florist, Forestdale, Alabama

Driver/Shop Assistant, January 2004 – November 2010

•Led and tracked flower deliveries to both local and outlying areas

•Assisted with developing and creating flower arrangements for orders

•Ensured the procurement and maintenance of the store’s necessary supplies

Office of Dr. Kelley Snow, Orthopedic Surgeon, Bessemer, Alabama

Receptionist, May 1999 – September 2001

•Scheduled appointments for office patients and participated in other clerical work, such as answering phones, sorting files, record keeping, and facilitating discussion between doctors and patients

•Tracked patient medical charts

•Answered questions and instructed patients on Health Insurance Portability and Accountability Act (HIPAA) and patient confidentiality policy

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