Customer Service Field

Edward D. Croyle

**** ***** **** **.

Florence, KY 41042

Cell: 859-***-****

Synopsis: Over 30 years in the information technology industry specializing in Video, voice and data communications. Experiences in the installation, Support and troubleshooting of connectivity related issues. Over 25 years of experience in a Field Engineer capacity covering various network voice and PC support related issues.

Education: ITT Technical Institute of Technology, Associate of Occupational Science Courses: Basic Electronics, Digital Electronics, Data Communications, Computers and Technical Writing.

Productivity Point

Courses: Supporting Windows &, Supporting NT 3.51 Workstation Supporting Outlook 97

A T & T Training Center

Courses: A T & T G-3 admin.

Centigram Training Center

Courses : Centigram Voice Mail V6 admin.

Cisco Training

Courses: Intro Router Configuration, Into to Catalyst 5000 Configuration Global Knowledge:

Courses: Essentials of ATM, ATM Internetworking, Troubleshooting TCP/IP Networks

Skyline Computers

Interconnecting Cisco Network Devices

Professional

Experience: 8/96 to 8/2015 Fidelity Investments

Previously worked for Fidelity Investments as a Regional Support Technician. Duties include installation and basic configuration of Cisco routing and switching equipment, installation of VRU’s and ICP Call routing equipment in support of an Aspect Call Center, experience In wireless technologies. Responsible for testing all vendor provided voice Data circuits. 1st level support of all Regional network trouble tickets and Regional Experienced End User Support Technician for voice data and video Technologies. Served as voice administrator for 3500 users with Avaya IP Phone system and Smart voice messaging equipment. Also experience Supporting video and audio conference rooms. Responsible for server Installation, electric and cooling capacity of 6000 sq. ft. data center. 4/96 to 8/96 Contracted to Southwestern Bell Mobile Systems, Dallas, TX. Duties include Installation and configuration of 3C Com servers, Cabletron Hubs, And Plaintree Ether switches. Also responsible for all end-user connectivity. 6/94 to 4/96 FOT DATACOM INTEGRATED SYSTEMS CORPORATION From 10/94 to 4/96 was contracted to Fidelity Investments, Las Colinas, TX. Duties included implementing Lan and Wan equipment. PC and desktop Support. Responsible for all end-user connectivity voice and data. Prior to this Assignment was Project Foreman responsible for managing cable installation And testing.

3/93 to 6/94 TEKNON CORPORATION

Field Service Technician responsible for the installation of voice and data Cabling systems and related hardware.

10/86 to 8/92 TELECABLE OF RICHARDSON/PLANO

Field Service Technician responsible for installation, customer service, Construction, and field service of 450 Mhz CATV system with return Capabilities.

Military Service: United States Navy, achieving the rank of Petty Officer Second Class. Honorably discharged May 1986

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