SHARON R. BRANCH

P.O. Box ****

Pittsburgh, PA **230

412-***-****

OBJECTIVE: To provide strong administrative/customer service support to a company

which has opportunity for advancement.

EXPERIENCE:

Adecco Temporary Services, Pittsburgh, PA 2017-present

Mailroom clerk-Beitler-Mckee

Worked in mailroom for optical company doing shipping and receiving I also opened and closed.

FedEx-ground, Clinton PA 2015-2017

Parcel Assistant

Sort,scan and palletized incoming packages and prepared for shipping,In addition I also ran LVD

Labor Ready, Pittsburgh PA 2014-present

Mail Handler-FedEx

Sorted and scanned packages, built and wrapped pallets

Janitorial worker- Quality Service Inc., Penn Hills PA 2008-2012

Cleaned assigned areas, kitchens, bathrooms, water fountains, and collected garbage

Direct sales agent-Precision Response Corp. West Mifflin PA 2005-2007

Answered incoming calls, provided answers to customers while entering personal info and

offering latest promotions, scheduling activations and took payments by credit card

Customer service –Lazarus-Macy’s, Pittsburgh PA 2003

Prepared gift wrapping and sends for customers, also paged individuals by request, handed out

Paycheck gave information and directions, performed multiple tasks

Customer Service Representative, Echostar, Pittsburgh PA 2002

Received incoming calls from customers

Confirmed sales of equipment and promotions

Assisted customers in programming, billing, activations, cancellations and technical problems

Direct Marketing, Time–Life Libraries, Pittsburgh PA 2002

Outgoing calls to previous customers

Customer Services, Eckerd Health Services, Pittsburgh PA 2001-2002

Received incoming calls from members

Provided information to pharmacies assisted members with refills and basic questions

Faxed information to physicians

Security Officer, U.S. Security, Pittsburgh PA 2000 - 2001

University of Pittsburgh

Checked students ID and provided building security.

Security Officer, Burns Security, Pittsburgh, PA 2000

Provided security services at various locations including the Pittsburgh Post Gazette, Metal Tech,

And Bethlehem Haven.

Adecco Temp, Pittsburgh, PA 1998 - 1999

SPIRC Business Development-

Customer Service Rep. - contacted customers via phone regarding receipt of faxes, for register

Of ISO classes and also prepared marketing tool kits.

Administrative Assistant- provided support for administrative personnel, took messages,

Recorded appointments, scheduled meetings and computer entry.

Federal Reserve Bank- Bond Separator - separated/sorted bonds, filed and sorted batch

tickets into vault, and assisted customers via phone.

IMP – Customer Service Rep. - answered incoming calls regarding subscriptions.

Olsten Temp, Pittsburgh, PA 1998 - 1999

Pittsburgh Post Gazette, Customer Service Rep. - answered incoming calls regarding subscriptions.

Mellon Bank- Account Investigator - Researched old and new accounts.

Magee Women’s Hospital, Front Desk Clerk - took messages, scheduled appointments, verified

prescriptions, greeted patients, pulled and filed medical records, assisted physicians in

various services

Vistal Behavioral, Front Desk Clerk - Preformed medical malpractice research duties.

Gamma Sports, Mail Room Clerk – sorted mail, bulk mailings of catalogs, entered new

subscriptions daily into compute

Customer Service Operator, Kaufmann’s, Pittsburgh, PA 1997 - 1998

Assisted customers inquiries, returns, and financial matters, input incoming applications into computer

EDUCATION:

Duff’s Business Institute, Fashion Merchandising, Pittsburgh, PA

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