Customer Service Administrative Assistant
Resume:
SHARON R. BRANCH
P.O. Box ****
Pittsburgh, PA **230
OBJECTIVE: To provide strong administrative/customer service support to a company
which has opportunity for advancement.
EXPERIENCE:
Adecco Temporary Services, Pittsburgh, PA 2017-present
Mailroom clerk-Beitler-Mckee
Worked in mailroom for optical company doing shipping and receiving I also opened and closed.
FedEx-ground, Clinton PA 2015-2017
Parcel Assistant
Sort,scan and palletized incoming packages and prepared for shipping,In addition I also ran LVD
Labor Ready, Pittsburgh PA 2014-present
Mail Handler-FedEx
Sorted and scanned packages, built and wrapped pallets
Janitorial worker- Quality Service Inc., Penn Hills PA 2008-2012
Cleaned assigned areas, kitchens, bathrooms, water fountains, and collected garbage
Direct sales agent-Precision Response Corp. West Mifflin PA 2005-2007
Answered incoming calls, provided answers to customers while entering personal info and
offering latest promotions, scheduling activations and took payments by credit card
Customer service –Lazarus-Macy’s, Pittsburgh PA 2003
Prepared gift wrapping and sends for customers, also paged individuals by request, handed out
Paycheck gave information and directions, performed multiple tasks
Customer Service Representative, Echostar, Pittsburgh PA 2002
Received incoming calls from customers
Confirmed sales of equipment and promotions
Assisted customers in programming, billing, activations, cancellations and technical problems
Direct Marketing, Time–Life Libraries, Pittsburgh PA 2002
Outgoing calls to previous customers
Customer Services, Eckerd Health Services, Pittsburgh PA 2001-2002
Received incoming calls from members
Provided information to pharmacies assisted members with refills and basic questions
Faxed information to physicians
Security Officer, U.S. Security, Pittsburgh PA 2000 - 2001
University of Pittsburgh
Checked students ID and provided building security.
Security Officer, Burns Security, Pittsburgh, PA 2000
Provided security services at various locations including the Pittsburgh Post Gazette, Metal Tech,
And Bethlehem Haven.
Adecco Temp, Pittsburgh, PA 1998 - 1999
SPIRC Business Development-
Customer Service Rep. - contacted customers via phone regarding receipt of faxes, for register
Of ISO classes and also prepared marketing tool kits.
Administrative Assistant- provided support for administrative personnel, took messages,
Recorded appointments, scheduled meetings and computer entry.
Federal Reserve Bank- Bond Separator - separated/sorted bonds, filed and sorted batch
tickets into vault, and assisted customers via phone.
IMP – Customer Service Rep. - answered incoming calls regarding subscriptions.
Olsten Temp, Pittsburgh, PA 1998 - 1999
Pittsburgh Post Gazette, Customer Service Rep. - answered incoming calls regarding subscriptions.
Mellon Bank- Account Investigator - Researched old and new accounts.
Magee Women’s Hospital, Front Desk Clerk - took messages, scheduled appointments, verified
prescriptions, greeted patients, pulled and filed medical records, assisted physicians in
various services
Vistal Behavioral, Front Desk Clerk - Preformed medical malpractice research duties.
Gamma Sports, Mail Room Clerk – sorted mail, bulk mailings of catalogs, entered new
subscriptions daily into compute
Customer Service Operator, Kaufmann’s, Pittsburgh, PA 1997 - 1998
Assisted customers inquiries, returns, and financial matters, input incoming applications into computer
EDUCATION:
Duff’s Business Institute, Fashion Merchandising, Pittsburgh, PA
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