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Customer Service Test Cases

Sunnyvale, California, United States
75000$ per year
January 09, 2018

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Anitha Bachu

Contact No. +1-669-***-****

*** * ********* ****, *** 27

Sunnyvale, California - 94087

I have 8 years of experience in testing of various projects at Infosys Technologies Ltd. and NTTDATA Global Delivery Services ltd.

I have a Bachelor’s degree in Electronics and Communication Engineering. Skills:

Platforms: Linux, Windows, Mac OS

Database: Oracle, MySql

Tools: HP ALM, Minmap, Rally,Starteam,Jira,Bugzilla,TestDirector. Domains: HealthCare and Telecom

Technical Skill Summary:

• Unix Shell scripting and Python.

• Strong knowledge in SQL.

• Good knowledge of Selenium webdriver.

• Have ETL experience using Informatica Power Center (Workflow Manager, Workflow Monitor)

• Developed complex SQL queries for data validation for verifying the ETL Mapping Rules.

• Extensively tested the reports for data accuracy.

• Used SQL tools to run SQL queries and validate the data loaded in to the target tables.

• Validated the data of reports by developing SQL queries in SQL Developer.

• Involved in user training sessions and assisting in UAT (User Acceptance Testing).

• Worked on creating various reporting using crystal reports according to end user requirements.

• Good knowledge on Agile –Scrum methodology.

• Excellent understanding of Software Development Lifecycle, Software Testing Life Cycle, Testing process and Techniques.

• Expertise in QA activities.

• Delivering the status reports like testing status, defect-tracking status and weekly status reports to the test manager.

• Strong experience in performing different types of testing like – Functional, Integration, Regression, Adhoc, System, Sanity, Exploratory and Smoke.

• Good exposure on Bug Life cycle.

• Good knowledge in defect tracking and configuration management.

• Proactively interacting and collaborating with Business Analysts, Technical Analysts and Developers to identify and understand the appropriate data required for testing.

• Expertise in peer reviews and involved in training new team members to the project.

Professional Experience Details:

KhanAcadamy, CA. Dec ’16- till date

Currently freelancing as Quality Analyst.

Involved in writing test cases, executing them and going through the full cycle of creating tickets, and verifying them after they are fixed. Tested the online education tool for across browsers using Selenium automation tool, did scripting using Python, used Pycharm. Also tested the application across different platforms, using BrowserStack.

NTTDATA Inc. Dec’09-Feb’16

Project Name: HEC QA [Mckesson]

Client: US Based

Location: Bengaluru, India

Description of the project: Horizon Clinical is a family of tools used by clinicians, executives, and patients to promote high quality, safe care throughout the continuum. It includes new and expanded capabilities such as Web-based access and documentation for physicians at home, in the office or at the hospital, medication administration, emergency care and advanced treatment support. HEC is an integrated component of a comprehensive clinical information system that includes department-specific patient tracking, knowledge-driven documentation, electronic order/results communication, discharge information and management reporting with a patient-centric clinical information model that helps provide systematic care across departments and settings. Role: QA Principle consultant

Responsibility: Agile, Regression and Functional testing Duration: 6 years


For Healthcare products for the customer McKesson, was involved in Manual Testing, Automation testing of web application using Selenium,analyzing the requirements, writing test plans and test cases, involved in data warehouse testing by checking ETL procedures/mappings, Reviewed Informatica mappings and test cases before delivering to Client, Written Test Cases for ETL to compare Source and Target database systems, extensively tested the report by running the SQL queries on the database by reviewing the report requirement documentation for the module EPW, Defect raising, Change Request handling, Reviewing and managing members and projects, Handling client communications.

Tools used: Informatica, XML, SQLServer 2000, TOAD, Crystal Reports, Oracle, PL/SQL, HP ALM,Microsoft Visio 2003, MS Excel, Flat Files. Infosys Technologies Ltd. Jan’06- Apr-09

Project Name: NEXTPAUT [Nextel Partners]

Client: US Based

Location: Bengaluru, India

Description of the project: The project was a telecom billing project which mainly dealt with the UAT (User Acceptance Testing). The application which was used was

‘Ensemble’ which was an Amdocs product with different modules like Fulfillment Desktop (FDT), Customer Service Management (CSM), Inventory management (IM), Resource Management (RM) and Billing etc. There were two phases of testing that were carried out as a part of UAT which were regression and progression. There were two major releases named Unified Billing Project (UBP) 1.0 and 2.0 and also a major Migration activity of Nextel Partners to Sprint. I played a key role during the monthly builds and releases.

Role : Tester

Responsibility : Regression and Progression Testing Duration : 2 years

Project Name: BT-NFM

Client: British Telecom (BT)

Location: Bengaluru, India

Description of the project: Planned Engineering Works (PEW) and Incident Reporting and Management System (IRaMS) are two key applications which are responsible for handling the faults on a BT network. PEW is used to plan any engineering work coming up in the future. IRaMS is a system which will be used by the incident managers to report network incidents on the BT network. The customization of the system was done as per the user’s requirements using the Oracle Web toolkit and PL/SQL for the design of front-end forms for IRaMS application. Clear basic was used for the PEW application form design. There are many other interfaces which are connected to these applications for tracking faults.

I had developed forms in the Databases Oracle Web Toolkit, JavaScript, PL/SQL. I was involved in the development, maintenance and testing of the applications. Role: Developer and Tester of the application for different platforms Responsibility: Developments of PEW plan and testing IRaMS. Duration: 7 months

Work Status:

Have work Authorization in US (GC EAD).

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