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Service Customer

Location:
Los Angeles, California, United States
Salary:
$185,000
Posted:
January 09, 2018

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Resume:

KEVIN GRAY

(c) 213-***-**** ac3yz7@r.postjobfree.com

http://linkedin.com/in/graykevin

Senior Information Technology Leadership Role

Focus Drives transformational change to help technology organizations re-architect, modernize, reduce costs, improve service, maximize effectiveness and evolve to employ digital technology in all facets of the business. Capabilities / Expertise / Accomplishments

Capable, collaborative, and steady information technology leader.

• Highly respected leader with strong technical experience, business acumen and forward vision.

• Owns and manages capital budgets of $15M+ and overhead budgets of $54M+ for global organizations.

• Leads infrastructure, application development, mission critical projects, outsourcing, e-commerce, digital media, and global customer service delivery.

• Technology Strategy: Developed mission and strategy to align Media and IT Infrastructure Technology with the changing and evolving needs of the business model and media industry. Focused on collaborative partnerships, agility, innovation, global alignment, and attraction, retention and cultivation of the best talent.

• Global Support and Operations Consolidation and Transformation: Consolidated Viacom, Paramount and BET infrastructure support. Implemented mature ITSM framework. Led RFP and transition of support and operations to single outsourced vendor. $2.5M+ savings annually. Improved support services achieving 60% reduction in support incidents and 99% attainment of newly implemented strict and measurable SLAs/OLAs. Implemented consolidated ServiceNow CMDB, Incident Management, Change Management and Service Catalog modules.

• Technology Center Consolidation: Developed long term Viacom data center strategy. Drove IT Data Center power footprint reduction from 1 Mw to 400 Kw, leveraging expanded virtualization, legacy application retirement and public cloud. Drove consolidation of Viacom IT data centers and broadcast centers to achieve operational savings of

$10M+.

• DevOps Framework: Reorganized engineering and infrastructure teams and implemented innovative DevOps framework to improve ability of digital software engineering and cloud engineering teams to deliver applications and services at a higher velocity. Developed new CI/CD tools and processes. Improved deployment velocity by 50%+.

• Public & Private Cloud Adoption: Spearheaded development and implementation of Viacom Cloud Strategy to build and deliver public and private Infrastructure as a Service providing compute, storage and networking services to corporate, broadcast and digital media initiatives, including AWS migration of all digital media applications, broadcast play-out cloud POC and augmentation of media publishing workflows with AWS EC2 and S3 services and Office365 to improve agility, and enhance infrastructure catalog of services. Enhanced deployment agility by more than 70% overall.

• SAP Technical Architecture, Upgrades, Security Notes: Designed technical architecture for SAP ECC, SRM/SVS, PI and BW. Performed multiple upgrades and note deployments. Implemented support structure for global SAP deployment.

• Complete Transformation and Modernization of Technology Infrastructure: Complete rehabilitation and modernization of technology and data center infrastructure eliminating mass service outages and improving data center PUE from 2.1 to 1.7 achieving power savings of $900k+ per year.

• Service Improvement: Reorganized IT Operations using blended model of on-shore full time employees, plus off- shore and on-shore outsourced managed services to provide SLA driven 24x7 support of all operations including SAP Basis, data center operations, server and network operations, infrastructure monitoring, batch job scheduling and monitoring, help desk support and legacy systems operations support. Attained operational cost savings of $600k+ per year.

• Global 24x7 Service Desk: Directed implementation of offshore 24x7 global service desk. The Service Desk serves Paramount Pictures worldwide and provides first level support for all business services across all time zones. Attained operational cost savings of $500k over three years.

• Implementation of Service Delivery Framework Based on ITIL Principles: Improved level of service and performance provided to end users and application development. Drove CSAT ratings from 60% to 95+% favorable. Implemented SLA/SLO targets and improved performance from 50% to 85% target achievement.

• Business Continuity / Disaster Recovery Improvements: Drove BCP/DR enhancement projects to reduce recovery point objective (RPO) from 24 hours to 15 minutes, reduce recovery time objective (RTO) from 36 hours to 4 hours and reduced annual DR costs by $1M per year.

• Enterprise Architecture: Drove modeling and design of Enterprise Architecture as a leader on Paramount’s Enterprise Architecture Committee.

• Cost Containment: Drove IT I&O cost reduction initiatives that reduced annual operating cost by $5.25M per year. Initiatives include global reorganization and outsourcing, infrastructure virtualization, legacy system retirements, disaster recovery restructuring, hardware and software maintenance rate reductions. Kevin Gray Page 2

• Legacy Systems and Application Retirements: Retired more than 150 legacy computing systems and converted to more current and relevant computing platforms. Reduced data center power consumption by 3,800 Mwh annually.

• System and Network Availability Improvements: Led transformation of change management process to drive down outages caused by change. Core network availability improved from 98.5% to 100%.

• Cloud Infrastructure and Server Virtualization: Led initiative to drive virtual server percentage from 0% to 83%. Developed comprehensive cloud computing strategy that drove effective use public and private cloud services.

• Leadership: Developed strong business unit relationships. Led global infrastructure and operations team of more than 80 full time employees worldwide and 100 full time contractors located in New York, Los Angeles, London, Buenos Aires, Warsaw, Belarus and Delhi.

Professional Experience

VIACOM / PARAMOUNT PICTURES – New York, NY; Los Angeles, CA; London UK 2006 - 2017 VP, Viacom Global Media and Infrastructure Technology 2013 – 2017 Led Global Shared Infrastructure Services Division consisting of 77 full time employees worldwide and 100 full time contractors located in New York, Los Angeles, London, Buenos Aires, Warsaw and Delhi. Drive Viacom’s Global Technology Infrastructure Services Consolidation and Transformation Program to integrate IT and Media Infrastructure. Lead architecture, engineering, operations and support teams across the global Viacom brands and companies to support media and corporate business initiatives, reduce operating costs and improve service levels. VP, IT Infrastructure and Operations – Paramount Pictures 2006 – 2013 Led IT Infrastructure and Operations Services Team consisting of 85 FTEs and full-time contractors. Included all architecture planning, design, implementation and operations in heterogeneous international computing and telecommunications environments that support a Global Entertainment and Media corporation. Duties included annual operating budget and annual capital budget management. DREAMWORKS SKG – Glendale, CA 1997 - 2006

Head of Data Center Operations and Systems Administration 2000 – 2006 Responsible for all systems and network architecture planning, design, and implementation in a heterogeneous Windows 2000 and UNIX/LINUX environment. My team was responsible for all telecommunications, information technology systems, Intranet and Internet networks.

Systems Administration Manager 1997 – 2000

Duties included management of 5-person team of systems administrators to support 30 AIX and Solaris based applications, Oracle database and applications.

Education

Bachelors of Science in Information Systems, California State University, Long Beach, CA Presidents Honors

Professional Affiliations

Information Systems Security Association (ISSA-LA) Member

Society of Motion Pictures and Television Engineers (SMPTE) Member

Hollywood Professionals Association (HPA)

Member

Awards

NAACP Achievement Award

County of San Bernardino Achievement of Excellence Award



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