Sales Customer Service
Resume:
Resume
Address
Phone
**********@*****.**
Experience
****-** -
STARSKY Fine Foods Inc.
Operations Manager
Achievements:
Changing the exposition in a 5 year old store resulted in a 10% sales increase
Introducing new products from Poland and Eastern Europe increased the level off sales by 8%
• Responsible for 3 supermarkets (600 employees)
• Monitoring customer service quality at the markets
• Controlling daily sales reports
• Creating monthly sales reports
• Planning the budget with the owner
• Controlling margin levels, prices, stocks, and visual merchandising
• Leading negotiations with the suppliers
• Responsible for administrative issues (for ex. Insurance, IT systems)
• Searching for a new store location, negotiating the lease terms.
• Supporting recruitment
2013-05 -
2014-10
STARSKY Fine Foods Inc
Store manager
Achievements:
Introducing monthly sales targets and a motivational system Reaching 105% of monthly sales targets
• Managing a 200 person team
• Managing the recruitment process
• Planning the work schedule, controlling working time
• Motivating and training employees
• Sales analysis, stock rotation analysis, and stock analysis Controlling all of the departments for cleanliness, product freshness and fridge temperatures
•
• Ensuring the highest standards of client service
• Budget planning and supervision
2007-05 -
2012-08
M.A.G.TECH
Operations and Procurement Manager
• Managing a team of 20-25 persons
• Managing internet sales of electronic components
• Improving client service quality
Alicja Dabrowska Over 10 years of experience on managerial positions in sales and procurement. Managing 3 foodstuff retail markets in the region as an Operations Manager. Analyzing and controlling the levels of sales and customer service quality. Introducing new products from Poland and Eastern Europe resulting in a sales increase of 8%. Efficiently negotiating to obtain a reduction of administration costs of 10%. Eager to further develop managerial and negotiation qualifications.
Resume
Achievements:
Introducing sales targets key performance indexes for the companies employees
• Controlling working time, planning schedules
• Monitoring the correctness of data introduced into the system Responsibility for registering electronic components for secondary use by the Pentagon
•
• Preparing customs documentation in CADE software
• Conducting training on searching for suppliers
• Analyzing the market, searching for price differences
• Searching for electronic components
• Negotiating trade terms, signing contracts
Additional Activities
2011-01 -
2011-09
Balex Metal – Procurement and Sales Expert
Achievements:
Exceeding the sales target in the first week of work Average savings on steel acquisitions at 3%
• Selling steel wall panels on the Norwegian market
• Searching and selecting suppliers worldwide
• Analyzing prices and trade terms
• Managing negotiations with suppliers
• Preparing order documentation
• Cooperating with customs agencies and sworn translators Education
1999 -
2001
Polish Naval Academy, Civil Defense Education
Major: Pedagogy and psychology
Bachelor’s degree (Canadian Equivalent)
Skills
Team management
Training and motivating employees
Planning and reaching sales targets
Creating reports and analyses
Managing acquisitions
Searching and selecting suppliers
Leading negotiations
Languages
English - fluent
Polish - fluent
French - basic
Resume
Russian - very good
Courses and certificates
WHIMS (Workplace Hazardous Materials Information System) Certificate - Occupational safety and health
Food Handler Certification (Ontario Public Health Standards 2008, Food Safety Protocol)
First Aid and CPR Training
Super Excel
Interests
Sailing
Skiing
Traveling
Contact this candidate