Mirela Hadziomerovic

Des Moines, IA *****

ac3ywr@r.postjobfree.com

515-***-****

515-***-****

Results oriented professional with experience in customer service, time management, and

administrative work while meeting strategic goals of the organization. Experience using high attention to

detail to provide general clerical support while completing high volumes of work and meeting quality,

productivity and timeliness standards.

SKILLS

EXCELLENT TYPING (10+ years), phones (10+ years), Customer Service (10+ years), MICROSOFT WORD

(10+ years), Management (Less than 1 year), Training & Development (9 years), Data Entry (7+years).

WORK EXPERIENCE

Guest Service Representative Feb 2017 – Nov 2017

La Quinta Inns & Suites - Des Moines, IA

● Training new employees

● Helping front desk, laundry, housekeeping and management.

● Greeting customers.

● Taking inbound calls and making reservations.

● Assisting in solving problems that arise.

● Cleaning and maintaining pool, lobby and hotel inside and out.

Shift Manager Dec 2016 – Jan 2017

Domino's - Aurora, CO

• Serve customers to the best of my ability by answering the phone and in person consultations

• Lead a team of employees through each shift, ensuring business runs smoothly

• Train and mentor new employees

• Ensure documentation is accurate for the day and that the register balances

• Prep food and make sure it is all updated and not expired, and stock inventory

Payment Processor June 2012 – Nov 2016

CitiBank - Urbandale, IA

• Complete financial processing of end-of-day General ledger entries/proofs, process and control

fees relating

• to Investment, Custody and Trust accounts and perform cash transfers to facilitate client

transactions

• Responsible for executing transactions, maintaining records, reconciliation and reviewing

requirements for

• new products, services as well as technological requirements

• Perform quality reviews to ensure production systems are posting properly

• Trained new employees and staff with a lot of errors on complex processes

Credit Card Customer Service Rep Feb 2009 – June 2012

Wells Fargo - Des Moines, IA

• Process credit card applications for new customers setting credit limits and terms of service

according to

• customer credit and background

• Investigate customer spending trends to ensure security and catch possible signs of fraud or loss

of card

• Assist customers in signing up for a paperless account having invoices sent through email and

paid online

• whenever possible

• Perform sales calls to potential credit card customers encouraging them to sign up for our

services

Cashier Oct 2005 – Jan 2009

Sears - Des Moines, IA

• Greet customers as they arrive in the store and provide them with information regarding

products and/or

• services

• Respond to customers' complaints and take necessary actions resolve their issues

• Take payment in exchange of items sold

• Successfully handle crowds of over 200 people during demanding sales events

•ac3ywr@r.postjobfree.com Train and mentor new employees

EDUCATION

B.A. in Business Aug 2012 – Sep 2017

Colorado Tech University No degree will return to finish in near future

High School Diploma Aug 2004 – May 2008

Hoover High School - Des Moines, IA.

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