Data entry, customer service, administratiions, customer service
Resume:
Mirela Hadziomerovic
Des Moines, IA *****
*******************@*****.***
Results oriented professional with experience in customer service, time management, and
administrative work while meeting strategic goals of the organization. Experience using high attention to
detail to provide general clerical support while completing high volumes of work and meeting quality,
productivity and timeliness standards.
SKILLS
EXCELLENT TYPING (10+ years), phones (10+ years), Customer Service (10+ years), MICROSOFT WORD
(10+ years), Management (Less than 1 year), Training & Development (9 years), Data Entry (7+years).
WORK EXPERIENCE
Guest Service Representative Feb 2017 – Nov 2017
La Quinta Inns & Suites - Des Moines, IA
● Training new employees
● Helping front desk, laundry, housekeeping and management.
● Greeting customers.
● Taking inbound calls and making reservations.
● Assisting in solving problems that arise.
● Cleaning and maintaining pool, lobby and hotel inside and out.
Shift Manager Dec 2016 – Jan 2017
Domino's - Aurora, CO
• Serve customers to the best of my ability by answering the phone and in person consultations
• Lead a team of employees through each shift, ensuring business runs smoothly
• Train and mentor new employees
• Ensure documentation is accurate for the day and that the register balances
• Prep food and make sure it is all updated and not expired, and stock inventory
Payment Processor June 2012 – Nov 2016
CitiBank - Urbandale, IA
• Complete financial processing of end-of-day General ledger entries/proofs, process and control
fees relating
• to Investment, Custody and Trust accounts and perform cash transfers to facilitate client
transactions
• Responsible for executing transactions, maintaining records, reconciliation and reviewing
requirements for
• new products, services as well as technological requirements
• Perform quality reviews to ensure production systems are posting properly
• Trained new employees and staff with a lot of errors on complex processes
Credit Card Customer Service Rep Feb 2009 – June 2012
Wells Fargo - Des Moines, IA
• Process credit card applications for new customers setting credit limits and terms of service
according to
• customer credit and background
• Investigate customer spending trends to ensure security and catch possible signs of fraud or loss
of card
• Assist customers in signing up for a paperless account having invoices sent through email and
paid online
• whenever possible
• Perform sales calls to potential credit card customers encouraging them to sign up for our
services
Cashier Oct 2005 – Jan 2009
Sears - Des Moines, IA
• Greet customers as they arrive in the store and provide them with information regarding
products and/or
• services
• Respond to customers' complaints and take necessary actions resolve their issues
• Take payment in exchange of items sold
• Successfully handle crowds of over 200 people during demanding sales events
•*******************@*****.*** Train and mentor new employees
EDUCATION
B.A. in Business Aug 2012 – Sep 2017
Colorado Tech University No degree will return to finish in near future
High School Diploma Aug 2004 – May 2008
Hoover High School - Des Moines, IA.
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