Senior network operation technician

Anthony Wikswo

Phone: 512-***-**** • E-mail: ********@*****.***

Summary

Seasoned technician with 16 years’ experience in the Telecommunications field. Previous job titles include; Electronics technician for the United States Navy ( 6 years ), Broadband service Technician ( 3 years), Broadband Maintenance Technician ( 5 years ), and current position of SR. NOC Technician ( 2 years ) .

Work Experience

SR. NOC Technician

Oct 2013 - present • Time Warner Cable • Austin, TX.

Perform initial troubleshooting, problem analysis and isolation of network and system events

Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions while escalating to higher tiers according to NOC procedures

Enter data into trouble ticketing system in an accurate and complete manner to document problems including diagnostic results as well as escalation and repair performance information

Identify and analyze network events from network monitoring systems such as Big Brother, Netcool, RIO, and SAM

Manage change tickets within the guidelines of the TWC NOC change management procedures

Provide administrative bridge management and oversight during network events and outages

Escalate outage events and or impairments to appropriate individuals and organizations

Working knowledge and basic troubleshooting of Juniper, Alcatel, Cisco, ADVA, and RAD switches and routers.

Utilize Granite and Saleforce to verify design specifications and customer orders.

Broadband Maintenance Technician

Aug-2008 – Oct 2013 • Time Warner Cable • Austin, TX.

Daily use of web based monitoring programs to detect outages and substandard system performance

Perform quality control on newly built HFC cable system

Proficient with various pieces of test equipment and tools

Experience with Channel Insertion for apartment complexes and Hotels

Perform system sweep to ensure proper setup and optimum performance of HFC cable system

Troubleshoot and repair HFC cable system from Head End to customer premises: including fiber optic transport (CWDM and DWDM), optical receivers and transmitters, coaxial cable, passive devices, RF amplifiers, and power supplies

Broadband service technician

Aug 2005- Aug 2008 • Time Warner Cable • Austin, TX.

Experienced in the instillation, troubleshooting, and repair of residential computer networks and digital telephone

Troubleshoot and repair of broadband services provided by TWC

Use of test equipment to determine and isolate issues from distribution taps to CPE

Maintain a well-organized company vehicle for ease of access to equipment and quick response time

Electronic Technician

May-2000 – May-2005 • United States Navy

Present daily briefings on maintenance and repairs of ship board electronic and communication equipment

As watch floor supervisor I ensured minimal downtime of satellite communication links for end users

Supervised 6 personnel on the completion of routine maintenance and repair of shipboard communication and navigation equipment

Maintenance and repair of AN/GSC 52 SATCOM Earth Terminal consisting of an antenna subsystem, receive subsystem, transmitter subsystem, and tracking/ servo subsystem

Maintenance and repair of EHF AN/USC 38 shore based terminal for satellite Fleet Broadcast

Accomplishments

Headed an AGC upgrade responsible for over 4000 AGC’s being changed out in 700 nodes

Played a key role in five HUB moves by optimizing the optical return path for over 500 Nodes

Led a team responsible for upgrading transmitters in 200 nodes for TWC HFC plant

Achieved an average completion rate of 2.04 days while in charge of HFC upgrades from 2010 to 2012

Responsible for 100% completion rate of maintenance in the position of Shop Supervisor from 2004 – 2005 United States Navy

Certifications

oSCTE Certified Broadband Transport Specialist

oSCTE Certified Broadband Distribution Specialist

oNCTI Advanced Technician

oNCTI Broadband Service Technician

oNCTI Broadband Installer

Skills

oMS Word

oMS Excel

oMS Windows 7

oRF test equipment

oOptical test equipment

oSchematic interpretation

oWeb based monitoring programs

Education

Completed the following courses with honors from NCTI

1.Broadband Installer

2.NCTI Broadband Service Technician

3.NCTI Advanced Technician

United States Navy Class “C” Technical School; Oct-2000

oStrategic SHF Satellite Communications(SATCOM) Systems;

- Able to operate, maintain, and repair all equipment associated with SHF SATCOM Earth Terminal including the IDNX network Switching System, Smart Multiplexer Unit, and MIDAS network switch. Studied theory of HPAs, Multiplexers, Modems, Upconverters, Downconverters, and Cesium timing standards.

United States Navy Class “A” Electronics Technician Communications Strand; Mar-2000

oComprehension of principles, rules, and concepts of communications, which are necessary to troubleshoot transmitters and receivers; explain the operating principles of transmission lines, wave propagation, electromagnetic interference, and antenna characteristics as well as describe the operational characteristics and subsections of a radar receiver.

United States Navy Advanced Electronics Technical Core; Nov-1999

oKnowledge of DC theory, AC theory, solid-state theory, digital logic, and communications systems. Identify, troubleshoot, and correct problems to component level in a variety of electronic systems using and interpreting equipment technical manuals and applying electronic test equipment.

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