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Customer Service Sales

San Diego, California, United States
January 09, 2018

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Patrick L Donohue, CPC-A

San Diego, CA ***** 858-***-****


Certified professional coder pursuing a career in billing and coding in the healthcare industry. My attention to detail, ability to learn, and leadership skills will help increase productivity, revenue, and customer relations. Transitioning to Medical Coding and Billing field


Certified Professional Coder-Apprentice-AAPC, December, 2016

Medical Coding certificate, Allied Professional Schools, November, 2016

Medical Billing and Coding Certificate, June, 2015

Familiar with ICD-10, ICD-9, CPT, and HCPCS procedures and guidelines

HIPAA ethics and compliance, SPI protection highly stressed

Speaks Spanish– Native English speaker, working proficiency in Spanish

Customer service professional – Resolve billing issues, relationship building, work in multiple sales and billing systems, courteous, need assessment

Able to analyze, research, and resolve coding and billing questions


Medical Coding program Certificate of Completion Allied Professional Healthcare School

Bachelor of Arts, Recreation Administration University of the Pacific – Stockton, CA

Inter-collegiate Baseball,


May 2017-June 2017

1999 – Present

Medical Billing and Coding Externship, Coastal Psychiatric Medical Associates, Del Mar, CA

Insurance verification and super bill posting. Familiar with Optum, Tri-Care, Availity, Blue Shield, Magellan, Value Options, Cigna, and Health Net systems. Worked in Office Ally and Psyquel office systems. Aided in transferring demographic information from Psyquel to Office Ally as office transitioned to new system. Assisted in researching back log of super bills in order become up to date in submitting of bills.

Sales and Service Representative, AT&T San Diego, CA

Provide excellent customer service, problem solving and customer relations; handling customer inquiries within inbound call center. Involved with early adaption of DSL and Uverse sales. Adapted to 4 different customer systems.

Maintain knowledge of current and changing sales promotions and policies.

Intensive payment research. Cross checking to ensure payments credited to proper accounts.

Contributed to special billing correction project to refine and correct billing services. Trained in multi-regional billing and ordering systems.

Sales in telecommunication, internet, and entertainment products and services

Referrals available upon request

Awards- Palma School Muller Award for outstanding student/athlete. University of the Pacific Freshman Baseball team Most Improved Award

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