Customer Service Manager

Atargeet Parker

*** ***** ***** *****, *** Jose, CA 95120 408-***-**** **************@*****.***

Profile of Qualifications

Detail-oriented Professional possessing extensive product management & Material Planning process improvement and customer service experience.

Recognized for the ability to maintain quality control throughout daily operations.

Dynamic interpersonal skills, critical to establishing rapport with clientele and ensuring fulfilment of needs.

Proficiency in SAP and MS Office Suite.

Professional Synopsis

Maxim Integrated Products, San Jose, CA Mar 2003 - Aug 2017

Product Manager / Material Planner, Logistics (2003-2017)

Fulfilled key product management position while implementing innovative strategies to significantly increase efficiency throughout daily operations.

Initiated wafer starts in reference to the material requirement plan and demand and monitored fab outs dates and material movements through fab process.

worked with fab management to monitor and expedite the fab out dates to meet the supply demand.

Managed and ship the wafers to assembly overseas with appropriate instruction by submitting Assembly Request Form (ARF) for bump or probe and monitor the ship out date (SOD).

Managed and monitored the material, work in progress (WIP), movement from launch through production cycle.

Managed the supply to ensure sufficient material is available for the Test Team/Engineer to complete the test program and consider the yield.

Identified inefficiencies and developed innovative solutions to improve performance and achieve cost reduction goals.

Successfully validated all product launches prior to design review.

Managed all New Product Introductions (NPI).

Lead the operational side of new product introductions (NPI) for Optical & Bio Sensor Product for Mobile market including Samsung Galaxy Smartphones and Notes.

Worked closely with Packaging team, offshore assembly houses, and manufacturing to ensure on time process completion.

Monitored and Expedited order delivery to strategic customer to achieve on time delivery to avoid production lines down.

Provided assistance to the Business Unit Project/Program Manager to ensure project timelines and project completion dates have been achieved.

Key Achievements:

Collaborated extensively with Business Manager to review forecast demand; strategically achieved +/-75% accuracy for ship demand.

Utilized strong analytical skills to thoroughly review all quotes exceeding $100k in SalesForce daily.

Streamlined existing delivery processes to ensure 95% achievement of on-time / early delivery.

Collaborated with the Project Manager in project execution plan and provide scheduling and coordination for each project to ensure projects are completed on schedule.

Hitachi Semiconductor, San Jose, CA Jan 2000 - Nov 2002

Staff Tactical Marketing Specialist

Utilized top notch organizational abilities to maintain proper inventory levels and ensure on-time deliveries.

Thoroughly reviewed data to create accurate forecasts across multiple product lines.

Generated detailed sales reports; relayed pertinent information to appropriate parties.

Reviewed pricing and ensured regulatory compliance.

Used strong leadership skills to conduct in-depth training to boost team performance.

Collaborated extensively with team members to enhance overall customer experience.

QUADREP, Inc., San Jose, CA

Distribution Sales Manager/ Inside Sales / Customer Service Rep Feb 1995 – Nov 2000

Education

Bachelor of Science in Finance / Business Management, Chatham College, Chatham, Kent, England

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