IAN ELLIS
Crystal, Minnesota, 55427
ac3yi3@r.postjobfree.com
Work History:
**** - ******* ******* ********** **** Prairie, Minnesota Network Technician L1 2011
Network Technician L2 2013
Radiologic Technical Engineer 2015
● Build, monitor, maintain, and document company's secured connections to clients and remotely located employees.
● Log incident and projects via multiple incident tracking and project management solutions.
● Develop, install, setup, maintain, and document software, workstations, and networking devices across a diverse hardware and OS's base.
● Build and Maintain documentation database for maintenance and support of systems and software across multiple platforms.
● Manage technical projects to ensure deadlines.
● Provided advanced help desk support to +500 remote and local users and systems.
● Troubleshoot issues in all systems, networking peripherals, and software remote or local.
● Train new network and support technician team members.
● Provide high tier support for all business systems and software.
● Present, apply, and support workflow efficiency options.
● Configure and manage system image setup and patching for local and remote systems. 2006 - 2010 Hyatt Hotels Minneapolis, Minnesota
Security Officer 2006
Security Supervisor 2007
Manager of Information Systems 2007
● Manage budget for building’s Information Technology department.
● Moni tor and maintain company's secured connections to clients and remotely located employees.
● Maintain, upgrade, provide emergency services for all systems and hardware.
● Maintain and audit all systems to corporate standards.
● Schedule and execute software/hardware refreshes/migrations for all systems and hardware.
● Provide advanced help desk support for +100 internal users, +20 Printers/scanners, +10 Networking Peripherals.
● Provide help desk assistance to hotel guests.
● Maintain licensing for all third party systems.
1998 - 2006 Dunlaoghaire, Inc Minneapolis, Minnesota Helpdesk Technician 1998
Helpdesk Manager 2003
● Monitor, maintain, and upgrade a Local MN Company’s networking equipment, computer, and peripherals.
● Schedule, Plan, and Assist in Employee trainings.
● Work with others with the completion of all support requests. 2005 – 2006 Pitney Bowes Eden Prairie, Minnesota
Rate Change Specialist 2005
● Provide Professional Technical Support via Telephone to Pitney Bowes Clients. IAN ELLIS
8101 32nd Place N
Crystal, Minnesota, 55427
ac3yi3@r.postjobfree.com
Education:
2010 PcPro Schools Plymouth, Minnesota
1999 - 2003 North High School Minneapolis, Minnesota Certifications:
● Comptia A+ Computer Technician
● Microsoft Certified Professional (MCP)
● Microsoft Certified Desktop Support Specialist (MCDST)
● Microsoft Certified Technical Specialist (MCTS)
● Microsoft Certified Technical Specialist (MCTS), Windows 7 Configuration References: Available Upon Request.