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Manager Help Desk

Minneapolis, Minnesota, United States
January 08, 2018

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**** **** ***** *

Crystal, Minnesota, 55427


Work History:

**** - ******* ******* ********** **** Prairie, Minnesota Network Technician L1 2011

Network Technician L2 2013

Radiologic Technical Engineer 2015

● Build, monitor, maintain, and document company's secured connections to clients and remotely located employees.

● Log incident and projects via multiple incident tracking and project management solutions.

● Develop, install, setup, maintain, and document software, workstations, and networking devices across a diverse hardware and OS's base.

● Build and Maintain documentation database for maintenance and support of systems and software across multiple platforms.

● Manage technical projects to ensure deadlines.

● Provided advanced help desk support to +500 remote and local users and systems.

● Troubleshoot issues in all systems, networking peripherals, and software remote or local.

● Train new network and support technician team members.

● Provide high tier support for all business systems and software.

● Present, apply, and support workflow efficiency options.

● Configure and manage system image setup and patching for local and remote systems. 2006 - 2010 Hyatt Hotels Minneapolis, Minnesota

Security Officer 2006

Security Supervisor 2007

Manager of Information Systems 2007

● Manage budget for building’s Information Technology department.

● Moni tor and maintain company's secured connections to clients and remotely located employees.

● Maintain, upgrade, provide emergency services for all systems and hardware.

● Maintain and audit all systems to corporate standards.

● Schedule and execute software/hardware refreshes/migrations for all systems and hardware.

● Provide advanced help desk support for +100 internal users, +20 Printers/scanners, +10 Networking Peripherals.

● Provide help desk assistance to hotel guests.

● Maintain licensing for all third party systems.

1998 - 2006 Dunlaoghaire, Inc Minneapolis, Minnesota Helpdesk Technician 1998

Helpdesk Manager 2003

● Monitor, maintain, and upgrade a Local MN Company’s networking equipment, computer, and peripherals.

● Schedule, Plan, and Assist in Employee trainings.

● Work with others with the completion of all support requests. 2005 – 2006 Pitney Bowes Eden Prairie, Minnesota

Rate Change Specialist 2005

● Provide Professional Technical Support via Telephone to Pitney Bowes Clients. IAN ELLIS

8101 32nd Place N

Crystal, Minnesota, 55427



2010 PcPro Schools Plymouth, Minnesota

1999 - 2003 North High School Minneapolis, Minnesota Certifications:

● Comptia A+ Computer Technician

● Microsoft Certified Professional (MCP)

● Microsoft Certified Desktop Support Specialist (MCDST)

● Microsoft Certified Technical Specialist (MCTS)

● Microsoft Certified Technical Specialist (MCTS), Windows 7 Configuration References: Available Upon Request.

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