Technical Support Software

Robert J. Joyce

***** ******* ***. *********, ** 55044-8784

952-***-**** (Home/Office) 612-***-**** (Cell)

**********@*****.***

Career Overview

Extensive triad career as a technology trainer/instructional design consultant, data analyst, and technical support specialist predominately within the Windows-based personal computer application and proprietary application environment. Over eight thousand hours of classroom experience utilizing fundamental adult learning theory and practice.

Skills, Awards, and Certificates:

Advanced ability and competence in MS Office (Word, Excel, Access, Powerpoint).

Practical competency with AllScripts Ambulatory EMR Application and familiarity with EPIC EMR.

Above average ability and competence with ESRI ArcView GIS.

Academic familiarity with WebCT Vista and Desire2Learn (D2L) learning management system (LMS) courseware development applications.

Functional experience with Adobe Captivate Instructional Design software.

Fundamental understanding of and competency with SPSS statistical software.

Solid adult life-long learning philosophy and A.D.D.I.E.-based ideology.

National Career Readiness Certificate: Level: Gold Level - Issue Date: 4/26/2012

Minnesota Teaching Licenses: #040800, #045520, #800035, and #180100.

Career Accomplishments:

1997-2017 Adjunct Instructor/Trainer MN State Colleges and Universities Twin Cities, MN

Assess pre-training needs.

Design and Develop training materials/curriculum.

Implement/deliver training/instruction.

Evaluate training effectiveness with post-training evaluation.

1986-1987 Microcomputer Analyst Dakota County Government Hastings, MN

Provide 1st level technical support of PC related hardware and software issues.

Install/implement new PC hardware/software throughout county.

Provide one-on-one & small-group training sessions in PC related software apps.

1984-1985 Microcomputer Specialist Control Data Corporation Bloomington, MN

Provide 1st level technical support of PC related hardware and software issues.

Install/implement new PC hardware/software to nationwide Business Tech Centers.

Provide one-on-one & small-group training sessions in PC related software apps.

1983 TI-AS/400 Product Support Texas Instruments Inc. Edina, MN

Provide one-on-one and small group training to customers of TI 99/4A Home computer.

Academic Accomplishments:

1992 M.A. Degree in Geography from Minnesota State University Mankato, MN

1985 M.Ed. Degree in Adult Education from University of Minnesota Minneapolis, MN

1977 B.S. Degree in Elementary Education from University of Minnesota Minneapolis, MN

1975 A.A. Degree in Education prerequisites from North Hennepin C.C. Brooklyn Park, MN

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