**** ********** *** *****, *** York, ***** United States 347-***-**** ac3yeo@r.postjobfree.com

Yesenia perez

**** ********** ***

Bronx, New York, 10468 United States

347-***-****

ac3yeo@r.postjobfree.com

PROFESSIONAL EXPERIENCE

EL VIEJO JOBO RESTAURANT, New York, NY United States MANAGER, Sep 2009 – present

Investigate and resolve complaints regarding food quality, service, or accommodations.

Order and purchase equipment and supplies.

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Count money and make bank deposits.

Schedule staff hours and assign duties.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

GURABO CARGO EXPRESS, BRONX, NY United States

RECEPTIONIST AND CASHIER, Jan 2008 – Jul 2009

Issue receipts, refunds, credits, or change due to customers.

Answer customers' questions, and provide information on procedures or policies.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Resolve customer complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

WEQUASSETT INN, HOTEL AND RESORT, HARWICH, MA United States SERVER, Apr 2005 – Sep 2007

Serve food and beverages to guests at banquets or other social functions.

Relay food orders to cooks.

Arrange tables and decorations according to instructions.

Arrange tables and decorations according to instructions.

Collect and return dirty dishes to the kitchen for washing.

Notify kitchen personnel of shortages or special orders.

Clean and organize eating and service areas.

RAMIS CAFE AND RESTAURANT, New York, NY United States WAITRESS, Sep 2000 – Jan 2005

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

Clean tables or counters after patrons have finished dining.

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Inform customers of daily specials.

Prepare checks that itemize and total meal costs and sales taxes. 2406 UNIVERSITY AVE Bronx, New York, 10468 United States 347-***-**** ac3yeo@r.postjobfree.com EDUCATION

JOSE DUBEAU, PUERTO PLATA, Dominican Republic

HIGH SCHOOL, May 1994

CENTER FOR CONTINUED EDUCATION, YONKERS, NY United States CERTIFICATE, May 1996

COMPLETE TRAINING FOR OFFICE SKILL AND COMPUTER KNOWLEDGE ADDITIONAL SKILLS

SPANISH AND ENGLISH

HYGIENE STANDARDS

PLANNING AND ORGANIZING

CUSTOMER SERVICE AND RELATIONS

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