Sales Customer Service

MOR GALOR

**** ****** ****, *** ******* TX ***** 210-***-**** ***.*********@*****.***

SUMMARY

Dedicated individual with strong negotiation skills. Analytical and detail-oriented problem solver with strong work ethic. Quick learner who is open to change and new learning opportunities. Proficient in MS Word, Excel, Outlook, WordPerct, Google Sheet, and Wordpress.

CERTIFICATION

Oracle PL / SQL Architecture

LANGUAGES

English, Spanish, Hebrew

COMPUTER PROFICIENCIES

• Platform: Windows, MAC OS

• Programming Languages and Tools: C/C#, JAVA, SQL, CSS, HTML, JAVASCRIPT, JSP, PHP, JDBC, AJAX, JQUERY, ORACLE PL/SQL

• Statistics Tools: R, SAS, SAS Enterprise Guide

• Information system modelling Tools: UML, DFD, ERD, EPC, OPM, PETRI NET EXPERIENCE

Sales Associate & Graphic Designer, 3d Innovation, San Antonio TX 10/1/2015 -Present

• Helped establish new business, name recognition and generated sales through a combination of sales and marketing techniques.

• Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals.

• Trained new employees in industry knowledge, pitch presentation, and closing strategies.

• Provided high-quality customer service to optimize customer purchasing and payment process. IT Support Specialist, Tzomet Limudim College, Haifa Israel 9/12/2013 – 7/31/2014

• Implement a new information system based on ERP.

• Supported users during the implementation/post implementation of new Information System.

• Documented known issues and prepared solutions to Project Manager for more efficient work flow.

• Designed and effectively led implementation strategy based on institutional structure and departmental needs.

• Collaborated with technical support and/or other internal departments to ensure total client satisfaction to increase revenue margins.

Help Desk Representative, University of Haifa 8/1/2011 – 9/1/2013

• Assisted students, academic & administration staff by resolving diverse hardware and software issues.

• Provided first-level technical support to end-users on proprietary software and applications.

• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.

• Resolved customer complaints and concerns with strong verbal negotiation skills. EDUCATION

University of Haifa, Haifa Israel 2009-2013

• Bachelors of Science, Management Information Systems

• Bachelors of Arts, Statistics

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