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Customer Service Technician

Mesquite, Texas, United States
January 08, 2018

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*** *** ***** **., ******, TX ***** I (C) 972-***-**** I


Performs or delegates all tasks associated with the installation, acceptance and maintenance

of a variety of Telecommunication and Networking equipment. Project installation, testing,

infrastructure components including but not limited to ladder rack, fiber guide, MDF, IDF,

patch panels and cables. Expert knowledge of copper and fiber optic cable media types.


May 2015-Current

Network Technician I Wachter, Inc. I Lowell, Arkansas

Build Nortel phone system which includes installing data cabling for 2960 Cisco switch,

deployed and programmed phones completed testing using Fluke qualifier for 10 base-T, 100

base-T and 1000 base-T for 10 different locations.

Install new Point of Sale registers include data cabling and termination, configuration of ports

on Cisco switch and installing the INGENICO debit card readers for 6 site locations.

Redesigned office to transition from open space to cubicles which entailed following low

voltage as-built cabling design installed 24 port patch panel into existing rack and 24 port

Cisco 2960 switch configured for VOIP, POE, AP’s for wireless networking and PC's.

work service calls for troubleshooting and repair of POE cameras, PTZ cameras, Cisco WAP,

VOIP, Cisco and Nortel phones and POS registers. Working with Coaxial cables RG59,and

RG6 terminating each with BNC connectors,compression connections using compression tools

for hardline and standard coaxial cables. Also able to place the infrastructure for data cabling

Including the termination of Category 5,5e,and 6 cabling. Accustomed to many different manufacturing

of jacks and RJ45 connectors, along with patch panels and racking of all equipment in network equipment

rooms/ Data/MDF/IDF.

January 2015-May 2015

Satellite Installation Technician I MasTec I Dallas, TX

Install, upgrade and maintain DIRECTV satellite systems which included troubleshooting

cable and equipment.

Work with hand and power tools and use various ladder heights.

Exercised solid communication and customer service skills.

Experienced in Gatekeeper software.

November 2014-January 2015

Driver (Seasonal) I United Postal Service I Dallas, TX

Responsible for the pick-up and delivery of commercial packages.

Exercised solid communication skills when interacting with clients.

Experience driver with excellent driving skills.


Electrical Shop Technician I State Department of Justice I Beaumont, TX

Ran conduit for electrical wiring for 120, 208, and 240 volts. Installed and repaired AC's,

outlets and lighting fixtures to include high mass lighting, changing bulbs and ballasts.


Sub-Contractor I The Wilkins Group I Dallas, TX

Install and deploy Nortel VoIP 1200 and 2400 series network equipment, including network

gateways and expanders for Children's Medical Center.

Conduct installation of video, high speed internet and digital voice for residential and

commercial customers to include contracts with Time Warner and Comcast cable companies.

Set-up service, install or sting cable between the customer’s premises and the nearest lines

running on poles or towers or in trenches.

Connect wiring to houses and check the connection for proper voltage readings.

Install amplifiers and repeaters that maintain the strength of communication transmissions.

June 2007-October 2007

Fiber Services Tech I Hyatt Technical Services I Rowlett, TX

Spliced single-ode and multi-mode strands of fiber including installation and repair of

residential and commercial customers, also contracted through Verizon FIOS. Also spliced

overhead and underground multiple-conductor cables used in telephone communication and

electric-power transmission systems.

Climbed utility poles or towers, utilized truck-mounted lift bucket, or descended into sewers

and underground vaults where cables are located.


Customer Service Technician I AT&T I Dallas, TX

Installed and maintained POTS lines, Ethernet, DSL and trunk cabling (T1 lines).

Laid underground cable directly in trenches or strung through conduits running through

trenches. Placed insulation over conductors and sealed splices with moisture-proof covering.

Measured signal strength at utility poles, using electronic test equipment. Pulled cable from

large reels by hand or with winches, splice cable using hand or power tools.

Strung cables between structures, poles, towers or trenches and pulled line to proper

tension. Computed impedance of wires from poles to houses in order to determine additional

resistance needed for reducing signals to desired levels.


Specialist United States Army I USA

Specialized training in Airborne and Airborne Assault.

Veteran of Desert Shield/Storm

Earned service awards to include Southeast Asia and Combat Jump awards.

Previous security clearance included S-l1, SS-l and Military Secret clearance


High School Diploma:

Richardson High School, Richardson, Tx

Certificate of Completion: HVAC

ESCO Institute, Mount Prospect, IL


EPA HVAC Universal Certification # 714998139440

EPA HVAC Automotive Certification #0714998

Cisco EST Qual-Wirless LAN Fundamentals

Boon truck lift Operator

Scissor lift Operator

Hesco Underground Man-hole Operator

All in compliance with OSHA state and federal laws


• IP cameras and networks knowledge

• Telecom and network installation expert

• Audio and video systems

• Telecommunications specialist

• Network connectivity knowledge

• VOIP installation and repair

• Excellent communication skills

• Time management

• Motivated team player

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