Customer Service Human Resource

John Lee

****-***** ***, *******, **. ***** (***)***-****-*********@*****.***

Professional Qualifications

** ***. ** ********** ** human resource, payroll, benefits and quality customer service.

Strengths & skills: People Soft (HR & Payroll) Microsoft Office Access ADP

OSHA cert.: all forklifts - Crowns and Raymonds(siscorr jack, standups, sitdowns, reaches, pickers, pacers)

Extremely organized analytical abilities problem solving attention to accuracy

Professional Experience

* Some college UW-Parkside (General Business) SOME (2.5 yrs)

Labors Solutions, Halpin (Temp. svc) IMS-Fastpack, Goodwill 01/14 11/16

Wharehouse /Material Processor

Load and unload trailers with a variety of power equipment, in a fast but safe pace

Bills of lading, report any missing or damaged material, hand palletize

Audit stock, stage and replenish materials in racks accurately according to SKU's

Pick oerders, stage according to carriers, shrinkwrap and Quality Assurance

Retail Sources/Acosta Lombard, IL 05/09 12/13

Team Lead/Merchandising Specialist

Analyze financial reports and create plans to increase sales and address opportunities.

Build a great team by training, coaching, developing and motivating talent

Ensure excellent execution of operational, merchandising, and presentation standards

Accurately set-up shelving, display and products according to SKU's and plan-o-grams

Store resets new/remodeling, demonstrate strong customer service and set up new product displays

Dry-Tek Drywall Kenosha, WI 08/04 02/09

Account Recruiter/Administrator

Field sales/estimations

All administrative duties bookkeeping, payroll and order stock

All sheetrock applications: hanging, taping, finish work and custom painting

US Foodservice Deerfield, IL 06/95 06/04

Program Administrator

Supervised 2 coordinators who monitored national database

Revised audit procedure, which resulted in 25% less rebates to vendors

Improved vendor satisfaction and increased companies refunds by 25%

Database Coordinator

Set-up and maintain new vendor agreements. Daily & weekly auditing, invoicing

Vendor support: invoicing, refunds and customer service

Payroll Administrator

Administrated all phases of payroll process for 11,000 employees

Constructed complete PeopleSoft payroll manual

Took on supervisor s responsibilities when absent: transferred bank payroll files

Alternative Resources (ARC) Lincolnshire, IL 02/92 - 05/95

HR/Employee Relations Help Desk

Managed benefits and conceptualized ideas for hotline to improve customer service

Supervised 3 coordinators to support benefits hotline, increasing same day resolutions

Staff Payroll Coordinator

Generated VP approved new employee agreements and offer letters

Administered all long term staff payroll and benefits

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