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Manager Customer Service

Location:
Qatar
Posted:
January 10, 2018

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Hassan Moustafa

Project/Client Coordinator

Computer Science graduate

ac3y4v@r.postjobfree.com

+974-****-****

Al Thumama Street 823, Zone 46, bld. 30, Doha,

Qatar

facebook.com/hassan.m.elsherief

instagram.com/hassan_alsherif

WORK EXPERIENCE

01/2014 – 03/2015

Project Coordinator

EKG "SPAIN CONSTRUCTION GLOBAL TRADING"

Qatar, Doha

TAWAR MALL PROJECT / sub-Contractor

Provide L1 support to onsite EKG staff.

Coordinating between EKG staff and other teams as well tracking and report project progress.

Managing onsite network points and connectivity.

Installation of new software and upgrades.

Maintaining Windows batches & Antivirus for onsite PCs \ Laptops. Assisting and supporting the Project Manager in their daily duties and update documentation.

Ensuring that relevant management information is captured and analyzed.

Assigning tasks and Controlling schedule.

Helping the Contract Manager with the development of operating procedures.

Overseeing procurement and communicating to procurement manager any issues arising and involved in Coordinating projects from inception to completion.

03/2015 – 02/2016

Project Coordinator & IT Engineer

KITTICO “CONSTRUCTION COMPANY

Tawar Mall Project / Main Contractor

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries

Receiving, logging and managing calls from internal staff via telephone and email

Maintaining an Asset Database and track changes

1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberry’s, Laptops, PCs and Printers

Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Log all calls in the Service Desk Call Logging system and publishing support documentation to assist staff with requests for information & provide staff training if required

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles

To arrange for external technical support where problems cannot be resolved in house

Contact: Mr. Mustafa Sherif – +974-********

SKILLS

Languages: C/C++, C#, JAVA.

Databases: Oracle, MySQL, Microsoft SQL

server

Web Programming: HTML, CSS

Basic knowledge in: visual basic, JavaScript,

PHP

Experience in content management systems,

forums & blogs including Joomla CMS,

Invision Power Board, and WordPress

Other experiences: Adobe Dreamweaver, Mat

lab, website administration

Linux: Gnome, KDE environment

Microsoft Windows& Linux operating system

MS-office (Word – Power point – Excel –

Access)

TRANSPORTATION

Qatar Driver’s License with own car

CERTIFICATES

Bachelor Degree

Computer Science

Microsoft SQL server querying

Microsoft SQL server implementing

Microsoft SQL server maintaining

GET/ Hamad Health card Issuance System

LANGUAGES

Arabic

English

French

Achievements/Tasks

Achievements/Tasks

CLIENT SITE COORDINATOR

FUTURE GATE BUSINESS SERVICES

03/2016 – Present

Achievements/Tasks

Qatar, Doha

STRENGTH

Provide client support services in timely and accurate manner. Handle client escalations and provide corrective actions. Develop a knowledge base of customer problems and resolutions. Answer client calls and address their queries and

concerns within the assigned timelines.

Develop process improvements to improve response

times and service quality and Schedule regular client meetings and teleconferences to strengthen client

relationships.

Ensure in compliance with company policies and

procedures as well conduct performance evaluation of team members and provide appropriate feedback for

improvements.

Set service goals to meet or exceed client expectations and oversee daily workflow to ensure timely deliveries. Identify prospective clients through networks and referrals. Analyze and resolve service related issues promptly and plan and assign workload to team members.

Negotiate service contract and costs with clients as needed. Contact: Mr. Maher Itani – +974-********

COMPUTER SKILLS

Microsoft Windows& Linux operating system, MS-office (Word – Power point – Excel – Access).

EDUCATION

Bachelor Degree

Arab Academy for Science &Technology

2006 – 2011

Graduation Project

Arab Text Steganography

Egypt, Alexandria

Training Experience

Arab Academy for Science & Technology, Research Center Training Subject

Software/Database Development

Training Experience

GET GET for it Solutions

Training Subject

Health Cards issuing system

Training Experience

ACG consultant group

Training Subject

Project Coordination

Courses

New Horizons

Courses

Microsoft SQL server querying Microsoft SQL server implementing Microsoft SQL server maintaining

Focus, creative, flexible, active, rational,

punctual and open-mind person. Self-

independent, hardworking, teamwork and fast

learner



Contact this candidate