Manager Customer Service
Resume:
Hassan Moustafa
Project/Client Coordinator
Computer Science graduate
******.******.***@*****.***
Al Thumama Street 823, Zone 46, bld. 30, Doha,
Qatar
facebook.com/hassan.m.elsherief
instagram.com/hassan_alsherif
WORK EXPERIENCE
01/2014 – 03/2015
Project Coordinator
EKG "SPAIN CONSTRUCTION GLOBAL TRADING"
Qatar, Doha
TAWAR MALL PROJECT / sub-Contractor
Provide L1 support to onsite EKG staff.
Coordinating between EKG staff and other teams as well tracking and report project progress.
Managing onsite network points and connectivity.
Installation of new software and upgrades.
Maintaining Windows batches & Antivirus for onsite PCs \ Laptops. Assisting and supporting the Project Manager in their daily duties and update documentation.
Ensuring that relevant management information is captured and analyzed.
Assigning tasks and Controlling schedule.
Helping the Contract Manager with the development of operating procedures.
Overseeing procurement and communicating to procurement manager any issues arising and involved in Coordinating projects from inception to completion.
03/2015 – 02/2016
Project Coordinator & IT Engineer
KITTICO “CONSTRUCTION COMPANY
Tawar Mall Project / Main Contractor
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone and email
Maintaining an Asset Database and track changes
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberry’s, Laptops, PCs and Printers
Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Log all calls in the Service Desk Call Logging system and publishing support documentation to assist staff with requests for information & provide staff training if required
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles
To arrange for external technical support where problems cannot be resolved in house
Contact: Mr. Mustafa Sherif – +974-********
SKILLS
Languages: C/C++, C#, JAVA.
Databases: Oracle, MySQL, Microsoft SQL
server
Web Programming: HTML, CSS
Basic knowledge in: visual basic, JavaScript,
PHP
Experience in content management systems,
forums & blogs including Joomla CMS,
Invision Power Board, and WordPress
Other experiences: Adobe Dreamweaver, Mat
lab, website administration
Linux: Gnome, KDE environment
Microsoft Windows& Linux operating system
MS-office (Word – Power point – Excel –
Access)
TRANSPORTATION
Qatar Driver’s License with own car
CERTIFICATES
Bachelor Degree
Computer Science
Microsoft SQL server querying
Microsoft SQL server implementing
Microsoft SQL server maintaining
GET/ Hamad Health card Issuance System
LANGUAGES
Arabic
English
French
Achievements/Tasks
Achievements/Tasks
CLIENT SITE COORDINATOR
FUTURE GATE BUSINESS SERVICES
03/2016 – Present
Achievements/Tasks
Qatar, Doha
STRENGTH
Provide client support services in timely and accurate manner. Handle client escalations and provide corrective actions. Develop a knowledge base of customer problems and resolutions. Answer client calls and address their queries and
concerns within the assigned timelines.
Develop process improvements to improve response
times and service quality and Schedule regular client meetings and teleconferences to strengthen client
relationships.
Ensure in compliance with company policies and
procedures as well conduct performance evaluation of team members and provide appropriate feedback for
improvements.
Set service goals to meet or exceed client expectations and oversee daily workflow to ensure timely deliveries. Identify prospective clients through networks and referrals. Analyze and resolve service related issues promptly and plan and assign workload to team members.
Negotiate service contract and costs with clients as needed. Contact: Mr. Maher Itani – +974-********
COMPUTER SKILLS
Microsoft Windows& Linux operating system, MS-office (Word – Power point – Excel – Access).
EDUCATION
Bachelor Degree
Arab Academy for Science &Technology
2006 – 2011
Graduation Project
Arab Text Steganography
Egypt, Alexandria
Training Experience
Arab Academy for Science & Technology, Research Center Training Subject
Software/Database Development
Training Experience
GET GET for it Solutions
Training Subject
Health Cards issuing system
Training Experience
ACG consultant group
Training Subject
Project Coordination
Courses
New Horizons
Courses
Microsoft SQL server querying Microsoft SQL server implementing Microsoft SQL server maintaining
Focus, creative, flexible, active, rational,
punctual and open-mind person. Self-
independent, hardworking, teamwork and fast
learner
Contact this candidate