Lady Vanesa B. Florendo
Block ** Lot ** Joanna St. Camella Homes II-D
Soldier’s Hills Village, Bgry. Putatan
Muntinlupa City, Manila Philippines
************@*****.***
Objective: To be a part of competitive environment as food and beverage server, and experience more of my flexibility, enhance my communication towards diverse customer and to continue seeking for wisdom and challenges for growth and be more efficient leader.
Work experience:
Golden King Buffet Restaurant
Food Attendant/Receptionist
Hobbies of Asia Macapagal Avenue
November 10, 2013- Present
Gangneung, South Korea
Band Vocalist/Acoustic Singer
October 2012-September 2013
Apac Customer Services, Inc.
Customer Service Representative
Cyberpark, Araneta Center Cubao, Quezon City
July 09, 2012- October 20, 2012
Rustan’s Coffee Company (Starbucks)
Barista
South Luzon Expressway (Petron Gasoline Station)
August 13, 2007-November 15, 2007
Gerry’s Grill Restaurant
Receptionist/Food Server
Market-Market Taguig City/Jupiter St. Makati City
November 2006-May2007
SM Department Store
Checker
Southmall, Las Pinas City
August 30, 2004-December 10,2004
Chowking
Cashier
Upper Ground Floor, Metropolis Alabang
December 21, 2002-May 25, 2003
Education:
Food and Beverage Services
Magsaysay Institute for Hospitality and Culinary Arts(MIHCA)
3rd/4th floor, Times Plaza Building. UN Avenue, Ermita Manila
SY: February 13, 2017- December 05, 2017
Bachelor of Science in Hospitality Management
University of the Cordilleras
2600 Harrison Road, Baguio City
SY: June 06, 2011
South Crest School
Soldier’s Hills Village, Muntinlupa City
SY: June 1998- March 2002
Soldier’s Hills Elementary School
Soldier’s Hills Village, Muntinlupa City
SY: June 1991- March 1998
Trainings/Seminars Attended:
External Internship- ACACIA HOTEL MANILA
The Steakhouse, The Lobby and Acaci Buffet Restaurant
Filinvest Corporate City, Alabang, Muntinlupa
Duration: October 04, 2017- November 23,2017
Hours Rendered: 400 hours
Personality Enhancement Training
Magsaysay Institute for Hospitality and Culinary Arts(MIHCA)
3rd/4th floor, Times Plaza Building. UN Avenue, Ermita Manila
Duration: July 28, 2017
MIHCA Internal On the Job Training
Illumine Fine Dining Restaurant
Magsaysay Institute for Hospitality and Culinary Arts, Manila
Duration: April 17, 2017- June 16, 2017
Hours Rendered: 300 hours
Basic Training
PNTC Colleges- Maritime Training Center
Intramuros Corporate Plaza Recoletos St. Intramuros, 1002 Manila
January 13, 2014- January 21, 2014
Certificate of Service at Starbucks Class for Role Modeling
Be Welcoming behavior of the Green Apron Book
August 14, 2007
Certificate of Communicating About Coffee Class for Role Modeling
Be knowledgeable behavior of the Green Apron Book
August 22, 2007
Certifications/Professional Qualifications:
Certificate of Completion in Food and Beverage Services
Magsaysay Institute for Hospitality and Culinary of Arts
3rd floor. Times Plaza Building, United Nations Avenue,Manila
National Certificate II of Food and Beverage Services
Technical Education and Skills Development Authority(TESDA)
RBM Skills Training and Assessment Center, INC.
3rd floor Paco Bldg., Paco Gil St. cor Gen Luna, 673 Paco, Manila
Assessment Date: July 12, 2017
Valid until: July 11, 2022
Certificate No. 171***********
Certificate of Completion in Basic Training
Elementary First Aid(EFA)
Personal Survival Techniques(PST)
Fire Prevention and Fire Fighting(FPFF)
Personal Safety and Social Responsibility(PSSR)
PNTC Colleges- Maritime Training Center
Intramuros Corporate Plaza Recoletos St. Intramuros, 1002 Manila
Conducted Date: January 13-21, 2014
Certificate No. BT-14-0105431
Skills:
Communication Skills: communicate positive and clear speaking voice
Listening Skills: listen and respond to request, and follow up to assure satisfaction.
Customer Service/Sales: Skilled in essential physical job functions
anticipating needs and empathizing with diverse customers, adaptable and quickly identify and resolve problems. Upselling ability, without over-selling.
Server: Accurately and quickly take place all food orders. Answer questions about cooking methods menu items, specials and prices. Prepare and/or deliver food, beverage and dessert orders. Check food for appearance, temperature and portion size, and deliver food orders in a time.
Team leader/Trainer: Experienced in leading teams, delegating work, enforcing policies, and ensuring assigned tasks are completed. Motivate co- workers.
Computer Proficiencies: Using POS software program. Computer skills (Microsoft word, Microsoft word excel, Microsoft word PowerPoint)
Keyboarding skills (30 words per minute with 100% accuracy)
Personal Details:
Date of birth January 07, 1986
Gender Female
Height 5’1
Weight 47kls.
Marital status Single
Language spoken English, Filipino, Basic Korean, Basic Nihongo
Character References:
Mr. Saneh De Lara
Consultant/Instructor
Magsaysay institute for Hospitality and Culinary Arts (MIHCA)
Contact# 639*********
Mr. Ferdie Carlos
Food and Beverage Program Manager
Magsaysay Institute for Hospitality and Culinary Arts (MIHCA)
Contact# 639*********
Mr. Joseph Tam
General Manager
Golden King Buffet Restaurant
Contact# 639*********
Mr. Sunray Torres
Housekeeping GPA No.1
Five Star- Seachefs
Contact# 639*********
Mr. Alain Marasigan
Operations Manager
APAC Customer Services, Inc (EGS)
Contact# 639*********