Customer Service Manager

Jiwanjot Kaur

** ********** ***** ** ******, Ph.: 403-***-****, Email: ****.********@*****.***

Objective

A management position at Co-op with the emphasis on business management and operations, marketing and merchandising. My overall goal towards my future career is to always be learning new things and meeting new people.

Summary of qualification

• Highly motivated and experienced manager with multi-tasking organizational skills

• Having extensive experience of dealing with corporate customers and identifying the needs of organization

• Possessing a significant record in handling account management, staff management and customer service.

• A good communicator skilled in engaging audience and developing strong relationships.

Professional Work Experience

Shell Gas Station Manager Jan 2016-Present

Strathmore Shell, AB

DUTIES:

• Gaining a strong knowledge and understanding of clients, brand and products.

• Organizing weekly team meetings with staff, and senior managers.

• Maintain records in database

• Responsible for creative ideas in advertisement

• Involved in the day-to-day management of clients.

• Participation in team building and sales training events.

• Performance monitoring of cashier and sales associates.

• Checked resumes and scheduled interview dates, hiring staff and scheduling

• Address client concerns and ensure the resolution of issues in a timely manner.

• Maintaining contact with clients - giving them regular updates.

• In charge of budgets and administration.

• File management for the Human Resource Manager

• Responsible for placing orders and doing monthly inventory

• Producing and analyzing sales, inventory, and purchase reports

• Inquire about newly launched products and bring them to shelves

• In charge of budgets and administration

• Oversee existing campaigns to grow key accounts.

• Delivering ongoing market analysis and assessment of competitors.

Shell Gas Station Supervisor Oct 2014 – Dec 2015

Strathmore Shell, Calgary, AB

DUTIES:

• Maintained purchase journals

• Controlled and set up the prices

• Controlled the transportation costs

• Train staff

• Generating and submitting daily sales reports

Shell Gas Station Sales associate Sep 2013 - Sep 2014

Fairmount Shell, Calgary, AB

DUTIES:

• Customer service

• Cash handling

• Stoking inventory

• Cleaning store and carwash

• Placing maintenance calls

Karma Fine Indian Cuisine

130 Ave SE, Calgary, AB T2Z 0C2 July 2012 - Aug. 2013

Kitchen Helper:

• Dish Washing

• Food Service

• Supplies Inventory

• Recipe Assistance

• Leftover Storage

• Salad Preparation

• Washing, peeling and slicing vegetables and fruit

Volunteering

• President’s Gala: SAIT Polytechnic Calgary, AB

• Assisted with planning décor

• AIM Industry event SAIT (2012)

• Helped them to decorate tables for dinner.

• ICT School, SAIT (2013)

• Preparation Explore IT

EDUCATION

Administrative Information Management Sep 2011-May 2013

(SAIT Polytechnic, Calgary, Alberta)

Core Courses:

• Office Administration

• Project Management

• Petroleum Office Application

• MS-Office software

• Event Management

• Accounting

• Business Reports and Proposal

• Web Design

• Database Application

Certification:

References: Available upon request.

Contact this candidate