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Customer Care Representative

Cary, North Carolina, United States
January 06, 2018

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*** ****** **** ****


Tel.: 984-***-****


High Attention to Detail and Thoroughness at Tasks.

Quality Customer Service and Communication Skills

High Level of Responsibility and Fast Learning Traits


Oct 2016 to Feb 2017

US Career Institute(Online Pharmacy Technician Course)

Course Grade: 98%

Successfully passed the Pharmacy Technician Certificate Exam on Aug 2017

Feb 2009 to May 2009 Pharmacy Tech Education and Training Institute, Durham, NC Successfully passed the Pharmacy Technician Certification Exam on July 2009(Score 767)

Aug 1998 to May 2004

North Carolina State University

Raleigh, NC 27606

Bachelor of Arts in Psychology

Overall GPA: 3.7 Major GPA: 3.8

Dean's List for 9 semesters at NCSU

University Scholar(Jan 1999-May 1999)


Jan 2018-Present

Virtual Recruiter

Harvard Risk Management Corporation

Dallas, TX 75240

Source, screen, and set up interviews for Sales Agents and Recruiter positions at HRMC.

Sept 2017-Nov 2017

Customer Care Representative


Cary, NC 27518

Handle Open Enrollment elections and provide guidance to active employees and retirees of Chevron

May 2017-July 2017

Patient Support Co-ordinator

McKesson Specialty Health

Cary, NC 27513

Communicate with patients and physician offices via inbound and outbound calls regarding

prescription refills. Schedule dispensing and payment after confirming shipping logistics.

Run test claims to discover if Prior Authorizations or copay is needed. Complete pill count

and escalate any compliance or clinical concerns to pharmacist or nurse.

Sept 2016 to May 2017

Patient Services Representative

CVS Specialty Pharmacy

Raleigh, NC 27617

Take and make calls to patients, physician offices, and other staff. Address patient refills by completing a refill guide and scheduling the order for shipment to the patient. Enroll New Patients into the Pharmacy

by following New Patient Enrollment process.

Sep 2014 to Sept 2016

Customer Care Specialist


Cary, NC 27518

Answer inbound calls and assist callers with questions regarding their employee benefits with Lockheed Martin. Document calls and make outbound calls as needed to ensure highest customer satisfaction

Contributed to ensuring client satisfaction by making at least 90% or more quality on most monthly assessments

Increased efficiency at the call center by keeping accurate records regarding the content of every call

Earned positive feedback from many callers regarding my accuracy and attention to detail.

June 2014 to Aug 2014

Appointment Setter/Lead Generator

Marketing Solution Platforms

East-Central Missouri

* Acquired appointments for Aflac Insurance Agents to meet with prospective clients.

Nov 2013 to Apr 2014

Appointment Setter/Lead Generator

Lease A Sales Rep

Raleigh, NC 27606

Set up appointments and generate leads for various clients of Lease A Sales Rep

Earned above average commissions for setting up quality appointments

Positively Recognized in the entire company for being the top performer for a highly challenging

client of Lease A Sales Rep

Sept 2013 to Nov 2013

Telemarketer/Lead Generator

AllState Insurance

Cary, NC 27511

* Set up One on One appointments for AllState Insurance Agents by cold-calling

various lists.

References Available Upon Request

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