Customer Care Representative
Resume:
HITESH GARACH
Tel.: 984-***-****
*******@*****.***
SUMMARY OF QUALIFICATIONS
High Attention to Detail and Thoroughness at Tasks.
Quality Customer Service and Communication Skills
High Level of Responsibility and Fast Learning Traits
EDUCATION
Oct 2016 to Feb 2017
US Career Institute(Online Pharmacy Technician Course)
Course Grade: 98%
Successfully passed the Pharmacy Technician Certificate Exam on Aug 2017
Feb 2009 to May 2009 Pharmacy Tech Education and Training Institute, Durham, NC Successfully passed the Pharmacy Technician Certification Exam on July 2009(Score 767)
Aug 1998 to May 2004
North Carolina State University
Raleigh, NC 27606
Bachelor of Arts in Psychology
Overall GPA: 3.7 Major GPA: 3.8
Dean's List for 9 semesters at NCSU
University Scholar(Jan 1999-May 1999)
WORK HISTORY
Jan 2018-Present
Virtual Recruiter
Harvard Risk Management Corporation
Dallas, TX 75240
Source, screen, and set up interviews for Sales Agents and Recruiter positions at HRMC.
Sept 2017-Nov 2017
Customer Care Representative
Conduent
Cary, NC 27518
Handle Open Enrollment elections and provide guidance to active employees and retirees of Chevron
May 2017-July 2017
Patient Support Co-ordinator
McKesson Specialty Health
Cary, NC 27513
Communicate with patients and physician offices via inbound and outbound calls regarding
prescription refills. Schedule dispensing and payment after confirming shipping logistics.
Run test claims to discover if Prior Authorizations or copay is needed. Complete pill count
and escalate any compliance or clinical concerns to pharmacist or nurse.
Sept 2016 to May 2017
Patient Services Representative
CVS Specialty Pharmacy
Raleigh, NC 27617
Take and make calls to patients, physician offices, and other staff. Address patient refills by completing a refill guide and scheduling the order for shipment to the patient. Enroll New Patients into the Pharmacy
by following New Patient Enrollment process.
Sep 2014 to Sept 2016
Customer Care Specialist
Xerox
Cary, NC 27518
Answer inbound calls and assist callers with questions regarding their employee benefits with Lockheed Martin. Document calls and make outbound calls as needed to ensure highest customer satisfaction
Contributed to ensuring client satisfaction by making at least 90% or more quality on most monthly assessments
Increased efficiency at the call center by keeping accurate records regarding the content of every call
Earned positive feedback from many callers regarding my accuracy and attention to detail.
June 2014 to Aug 2014
Appointment Setter/Lead Generator
Marketing Solution Platforms
East-Central Missouri
* Acquired appointments for Aflac Insurance Agents to meet with prospective clients.
Nov 2013 to Apr 2014
Appointment Setter/Lead Generator
Lease A Sales Rep
Raleigh, NC 27606
Set up appointments and generate leads for various clients of Lease A Sales Rep
Earned above average commissions for setting up quality appointments
Positively Recognized in the entire company for being the top performer for a highly challenging
client of Lease A Sales Rep
Sept 2013 to Nov 2013
Telemarketer/Lead Generator
AllState Insurance
Cary, NC 27511
* Set up One on One appointments for AllState Insurance Agents by cold-calling
various lists.
References Available Upon Request
Contact this candidate