SHAIMAA FATHI ABD EL REHEEM MOHAMED
* ***** **** **, ** maadi, Egypt
Telephone: (202-********
Mobile: (20-011********
E-mail: *******.*******@*****.***
OBJECTIVE
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ ــــــــــــــــــــــــ Seeking for a job in a multinational and a reputable company where my Background and my experience can be well utilized and increased. EDUCATION
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ ــــــــــــــــــــــــ 2006-2010Cairo University Cairo, Egypt
Faculty of Commerce, Accounting Dept.
Grade: Good
SKILLS
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Excellent knowledge of Internet applications
Very good knowledge of MS Power Point and Word
Good knowledge of MS Access and Excel
Very Good knowledge of MS Windows
Language Skills:
Native language Arabic
Very Good command of both written and spoken English EXPERIENCE
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Nov10 -Feb11 Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF) Training
Developed Language and Computer Skills
Enhanced Presentation & Project Development Skills
Office management course
July07 - oct07 i2 company Cairo, Egypt
Customer Service Rep
July08 - Nov08 i2 Company Cairo, Egypt
Customer Service Rep
Answering questions for the customers.
Receiving any suggestions for the customers.
Good dealing with the customer
June 2013 - October 2013 Center international du aviation
Flight reservation
Hotel reservation
Fill out visa forms
November 2014 -Mar 2016 Flex P Films (Egypt) S.A.E (Sales coordinator)
Contact the customer to arrange appointments or make follow-up e-mail to confirm orders or delivery dates.
Ensure that representatives have sufficient quantities of sales support material.
Act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.
Contribute to customer satisfaction by ensuring the accuracy and timely processing of orders.
Handle orders by telephone, email and check that they include correct prices, discounts and product number.
Contacting customers to resolve any queries.
Input orders to the company’s system and ensure that orders are processed in line with customer's delivery requirements.
Inform customers of any delays and arrange alternative delivery dates.
Contact the technical department, for example, to deal with any product or technical queries. When they have processed orders.
Contact colleagues in manufacturing and logistics to agree on delivery dates. To ensure that sales and marketing activities are integrated.
I work closely with marketing. Arrange for the production of presentations and supporting material, such as technical papers or customer references, to help sales representatives win business.
Maintain sales records as a basis for reports to the senior management team. Prepare reports on sales by individual representatives, sales by product line and sales to individual customer. I also provide information to the finance department on incoming and completed orders as a basis for forecasting cash flow. Mar 2016 Till now Lesaffre Egypt (Purchasing Coordinator)
Contact each vendor and take information regarding price, availability and quality.
Ensure that the quotations get from vendors, suit the budget and the offered materials are of good quality.
Handle a lot of paperwork which they have to be well versed in.
Make purchase orders and have them signed from production managers.
Ensuring that the order is sent out to the right vendor and assuring the right amount and quality of materials is delivered .
Ensure that the right amount of materials are delivered to the production pallet at the right time,Ensure that the shipment of materials is received promptly.
Liaison with the accounting department to reconcile invoices and purchase orders. INTERESTS
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ ــــــــــــــــــــــــ Surfing the internet, listening to music and traveling PERSONAL INFORMATION
ـــــــــــــــــــــــــــــ ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ Date of Birth: 11/28/1988
Marital Status: Single
REFERENCES
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Available upon request.