Software Quality Assurance Ananlyst

MICHAEL GRAY

678-***-**** (Cell) *******@*****.***

Software Quality Engineer seeking a professional position with opportunity for advancement PROFESSIONAL SUMMARY

• Expertise in utilizing multiple browsers when performing web testing

• Proficient in testing multiple platforms: laptops, desktops, iPads, Tablets, and mobile devices (Androids, iOS)

• Wealth of experience utilizing http proxy tools like Charles, Fiddler, PL/SQL

• Experience with Java Selenium to create automated test scripts

• Experience with GIT for version control

• Experience with Selenium IDE to record/playback for authoring tests

• Experience utilizing testing and reporting tool like Jenkins

• Highly skilled in tailing logs using tools such a Putty

• Personal Qualities: highly motivated self-starter, problem solver, multi- tasker, team player

PROFESSIONAL EXPERIENCE

NCR Corporation – Alpharetta, GA

Petroleum & Convenience Retail Division

Software Quality Assurance Engineer (June, 2017 to November, 2017)

• Worked on the System Integration Team as a software quality assurance tester for NCR’s point-of sale solutions for petroleum customers.

• Performed regression and smoke tests for candidate build releases

• Designed test plans and wrote test cases for regression and smokes tests

• Installed the software build and configured NCR’s site controllers, POS, fuel controller, pinpads, and Epsilon electronic payment services.

• Configured First Data credit host and tested the integration with Epsilon

• Tested indoor and outdoor EMV on Gilbarco and Wayne fuel pumps and verified transactions were processed for Visa, MasterCard, Discover, and AMEX chip cards, online and offline verification, CVM, and no CVM, online signature, pin bypass, AID filtering, and Quick chip technology.

• Executed SQL queries for database management for the fuel software solution

• Followed Agile Scrum processes and attended weekly meetings, daily stand ups, and retrospective.

• Used Team Foundation Server (TFS) and JIRA to track user stories and report defects.

• Used Visual Studios 2017 for source control for builds and test cases

• Created virtual machines for multiple test environments, Windows Server 2012 and Windows 7

• Create Confluence pages for knowledge base to share with team members AUTOTRADER.COM – Atlanta, GA

Software Quality Assurance Analyst (August, 2011 to March, 2017)

• Functioned as a manual QA Analyst in an AutoTrader.com development environment tasked with the development of the Consumer Site of “AutoTrader” website designed for automobile shoppers and sellers. Autotrader website aggregates millions of new, used, and certified cars from thousands of dealers and private sellers. As a QA Analyst, I ensured that the current website performed sufficiently when accessed via the following browsers: Internet Explorer 11, Google Chrome 56, Firefox 52, macOS 10.12 Sierra.

• Functioned as a mobile QA Analyst in an AutoTrader.com development environment tasked with the development of the mDOT version of the “AutoTrader” consumer web site designed for automobile shoppers and sellers. The mobile website aggregates millions of new, used, and certified cars from thousands of dealers and private sellers. As a mobile QA Analyst, I ensured that the current mobile website performed sufficiently as the main “AutoTrader” site when accessed via the following devices: Android (Nougat, Marshmallow, Lollipop, KitKat), iPads/iPhones (iOS 7, 8, 9 and 10).

• Developed functional test cases from business and functional requirement wire frames.

• Developed regression test cases for the major applications within the consumer/mobile website funnel

Test Environment: iPhones 5S, 6/6 Plus, 6S/6S Plus, 7/7 Plus (iOS 7, 8, 9 and 10), Apple iPad Air/Air 2, Android Phones (Nougat, Marshmallow, Lollipop, KitKat), Java Selenium, IntelliJ, Jenkins, Charles Web Debugging Proxy, Apple Mac, PL/SQL Developer, Chrome Developer Tools, MS Office (Excel, Word, SharePoint, Outlook 365, PowerPoint, Active Sync), Gear Box Web Services, Git, Cisco Any Connect VPN, iTunes, Mobile Native Browsers, Google Chrome, Safari, I.E., Mozilla Firefox, HP Quality Center, Version One, CMAS, Adobe Reader XI, Snipping Tools, Juniper Junos Pulse, Windows, Bronco, Skype, Slack

Dealer Support Analyst (August, 2009 – July 2011)

• Work effectively and independently on multiple complex activities and projects

• Work independently to identify, investigate, record and resolve customer’s technical issues

• Worked with QA departments to help troubleshot issues and document resolutions.

• Document replicated application problems for CSC, ASG and or EAS Testing Environment: HP Quality Center, Dealer Site, Fastlane, PL/SQL Developer, Chrome Developer Tools, Dealer Admin, CSC, ASG, EAS

Dealer Concierge (October, 2005 – July 2009)

• Manage key portfolio of dealer customers, delivering superior service to maximize customer satisfaction and retention in a competitive marketplace.

• Personally oversaw 100% of issues to achieve timely, positive win-win resolutions. Testing Environment: Dealer Site, Fastlane, CIC, CRM AVAYA, Inc. – Norcross, GA

Global Dedicated Account Representative (December, 2000 – September, 2005)

• Administered orders for several fortune 500 companies

• Ensured that all installation and maintenance functions are performed in a timely fashion to meet customer and company specifications

• Performed highly specialized, complex tasks associated with installation of the switch, network and/or Avaya equipment

EDUCATIONAL BACKGROUND:

Computer Programming Diploma: Computer Processing Institute – Stratford, CT. SQE Training

• Software Tester Certification – Foundation Level

• Generating Great Testing Ideas

• Agile Testing Practices

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