SHIELA H. BALAYO
Sky Courts Towers Dubai Land UAE
Mobile Number: 055-***-****
Email: ************@*****.***
OBJECTIVE
Seeking an opportunity to contribute in a challenging position where my knowledge, skills and values can be utilized in a productive way and at the same time provide me with an opportunity for self-development.
ACADEMIC QUALIFICATION
Graduated last 2000 attaining the Associate of Computer Secretarial at Abba Institute of Technology Inc. Iloilo City, Philippines.
CAREER HISTORY
BARTENDER
Premier Inn IBN Batuta
Mr.Toads Pub
May 2017 up to present
Responsibilities:
Taking beverage orders from servers or directly from guests.
Mixing ingredients to prepare cocktails and other drinks.
Serve snacks or food items to costumers seated at the bar.
Order or requisition liquors and supplies.
Clean bars, work areas, utensils, and bar equipment.
Handling payment and balancing sales report.
TEAM LEADER (JUNE 2015- JUNE 30, 2016)
HOSTESS (SEPTEMBER 2013- MAY 2015)
SERVER (DECEMBER 2012- AUGUST 2013)
Emirates Leisure Retail Dubai, UAE
The Retreat Bar and Bedoiunn’s Restaurants
Responsibilities:
Helping with training and development
Completing paper work
Handling complaints (from both staff and costumers).
Financial responsibilities
Helping with promotional events
Personnel duties
Reporting to senior level management
SERVICE ATTENDANT
Tulip Hotel Apartments Dubai, UAE
September 2009 – September 2012
WAITRESS
Richoux Restaurant Doha, Qatar
May 2006 – June 2008
Responsibilities:
Greet customers on their arrival, ensuring they feel expected and welcomed.
Offer appropriate seating arrangements.
Ensure the quantity of menus is sufficient to cater to the number of guests.
Manage the order taking, setting up of tables, serving the food and clearing up the table.
Handle the payments.
Drafting and prepare the sales report as per needed and required by the management.
Ensure customer satisfaction and make the manager aware for unsatisfied guests.
Responsible of cleanliness of designated areas.
CASHIER
Hotspot Supermarket
Dubai, UAE
June 2008 – January 2009
Responsibilities:
Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
Enters price changes by referring to price sheets and special sale bulletins.
Discounts purchases by redeeming coupons.
Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
Balances cash drawer by counting cash at beginning and end of work shift.
Provides pricing information by answering questions.
Maintains checkout operations by following policies and procedures; reporting needed changes.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.
ACHIEVEMENTS:
EMPLOYEE OF THE MONTH FOR JUNE 2017
EMPLOYEE OF THE MONTH FOR MARCH 2013, APRIL 2014 and January 2016
MMI BAR ACADEMY – MARCH 26, 2014
SIROCCO BEER ACADEMY - DECEMBER 15, 2012
SPECIAL SKILLS
Internet browsing, MS Word, Typing