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Active Directory Customer Service

Pompano Beach, Florida, United States
January 05, 2018

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Stephen Quesada


Technical Skills

I have a proven track record of being a high performing system analyst, so I can confidently say that I will be a valuable addition to your esteemed organization. My experience and educational background make me a suitable candidate for this position. I will prove to be hardworking, diligent and resourceful. I will prove to be a great Asset. Technical skills include:

Networking: Knowledge in TCP/IP, DNS, DHCP, FTP, HTTPS, SMTP, Active Directory, Routers/Switches/Cisco Performance Tuning & Networking Monitoring

Security: Lan/Wan Data Security, Backup & Recovery, Firewalls(Sonic & MS-Fope) Encryption, SSL, Digital Certificates, Data Security, Backup & Recovery

Software: O/S-Window Xp/Vista/W7-W8, Server 2008r2/2003, active directory, MS- Exchange Office Suite 03/07/10/13, Remote Access (BomgarLogmein123, Vnc, Windows, Team Viewer)PBX-Squeezebox(Sirius FM)

Help Desk: Well developed analytical & problem solving abilities coupled with attention to detail, Ability to perform duties with a high level of accuracy and document the results of efforts with minimal supervision. Stellar verbal/written communication and strong interpersonal, time management-prioritizing skills.

Database Administration: Sonic Winds, IBS, Pitney Bowes, Access, MS- SQL, SharePoint 10&13, O365,Dice, Great Plains, Right Now, GUI’s

Hardware: Installations or replacements of various hardware, components, software repair, diagnostic testing. Set-ups, Installs, Imagining, Deployments, Admin/Installation


Humana American Eldercare

IT Call Center of four Including an administrator supporting LAN,WAN,VOIP telecommunications and systems integration

Supported Mixed VSphere and physical Server environment connected to fourteen remote branch locations via vendor managed MPLS.

Deployed over 600 iGEL Linux thin clients for use in a large scale Microsoft Terminal Server Environment

Supported 900+ user Exchange 2007/2010 Environment integrated with GOOD Mobile Messaging Security

Configured, scripted, and deployed hundreds of PC’S, Laptops and mobile devices.

Worked on an Ubuntu based Nagios and PRTG monitoring systems for real time and historical network health.

Migrated Voice and Data network along with server environment to Humana Data Center

Installed and managed multiple site networks through redundant CISCO ASA 5510 firewalls

Administered Windows 2008 Active Directory including group policy OU controlled WSUS,DNS,DHCP,FTP,SSL,SFTP design and support

The Polo Clubs, Boca Raton, FL

Network Technician


8/2011 – 2012

Managed Network of 350 workstations on a dns network/300 additional off network, Pbx Phone system, assignments for diverse industry clients. Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups. Ensure technical and functional designs meet business requirements.

Key Responsibilities:

Provided user-friendly support, for all computers on the network consisting of 350 Workstations/300 off, 25 Dell latitudes, 18 Ipad2 laptops network accesses connectivity, Pbx phone system-phone extensions, voicemail for all mobile devices, switches/routers/access points,

TCP/IP-5 subnet mask Assisted with analyzing, monitoring, specifying and maintaining all LANs/WANs to ensure maximum response and up time.

Administered and maintained 2008R2/2003 Network Servers-12 servers(3vmware) Operating Systems- Xp,/W7, Apple. Imaging for 143 w7 upgrades for designated production workstations.

Prepared and install desktop and laptop environments for new employees, Set up and maintain e-mail accounts Email exchange Server, active directories, Sonic Firewalls and outlook directories for assigned staff-smpt, pop3, imap4,

Organized and innovated a ticketing routing database “Track-IT” which offered time-savings for a robust employee data-intake system while maintaining inventory tracking for all corporate computer hardware and software.

In addition delivered enhanced end users’ help desk assistance understanding the use of database/operating systems functionality from the CFO, GM, Department Directors and assisted staff raging from workstations, servers, printers, scanners, and network troubleshooting.

Created a Knowledge base for documentations, installations or replacements of various hardware, components, software repair, diagnostic testing.

Developed and tested storage strategies and disaster-recovery operational database, delivering solution that guaranteed recovery performance and high availability.

Telepeformance Company – Ft Lauderdale, FL

Helpdesk Escalation/Best Buy Acct, (2008 to 2009) handled technical, Billings for antivirus Software’s within contracts, troubleshooting, escalations of troubleshooting issues, and customer service at a Tier 2 level, including Virus Removal, system crashes, slow-downs Windows XP-7, TCP/IP, Setup networks, Internet connection troubleshooting, Server Set-up and maintenance, Networking shared printers.

Helpdesk- Router Supervisor/ Microsoft Acct, (2009 to 2011) Handled technical troubleshooting IT Generalists within an enterprise environment, Exchange online, Emails, Calendaring, DNS, Mx records, SharePoint online, Lynx, LiveMeeting, Outlook 2010, Active directory, MS Office Suite (Word, Excel, PowerPoint and Access) Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Syntechs- Boca Raton, FL

Technicians Administrator (2006-2008) Managed 25 field technicians, daily schedules, technical support, Part orders and tracking with vendors, and submittal of time sheets and return of warrantied parts on behalf of field technicians to vendors, Customer Support to resolution and closer of service tickets in a timely manner

Coastal Securities Systems- Boca Raton, FL

Account Analyst (2002-2006) Processed Contract, Billings, Job Costing, Maintaining Contract Files, Producing Invoices, Answering Administrative Phone Calls, Assisted Customers with billing inquires, problem solutions, provided general Information.

Education & Training

PC Professor-Boca Raton, FL

CompTia A+

Network +,

Microsoft Certified Professional

Cisco Certified Network Administrator- Currently Enrolled

University of Florida- Gainesville, FL 2001

Associates of Arts- in Financial Accounting

Reference Available Upon Request


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