Active Directory Customer Service

David B. Tschoepe

* ********* **. ******, ** ****1 862/368-5756

Professional Summary:

Detail-oriented Computer Technician with 20+ years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, Microsoft Office products, Active Directory and Remote Support Tools.

Skills:

IT security best practices

Interpersonal skills

Working with shifting priorities

Managing multiple projects simultaneously

Team player

Documentation

Windows 7

Active Directory

Work History:

Install, configure, and maintain networked PC’s to promote efficient operations.

Assist the Network Administrator and IT staff in provisioning PCs from vendors.

Maintain positive relationships with the PC and network vendors.

Handle the day-to-day troubleshooting of PC related problems.

Assist in the resolution of network related issues.

Create and maintain procedures and documentation pertaining to the network and PC applications.

Assist in maintaining security at the desktop and network level.

Assist in training IT and other departments as necessary in the use of applications, programs, equipment and/or procedures.

Ensure that all installed software is licensed.

Maintain well-organized documentation to ensure that records will pass a professional audit. Report any incidents of unlicensed software installed on company PCs and take steps to correct the error.

Maintain records on maintenance and warranty coverage for all site hardware.

Ensure that all hardware has appropriate and cost effective maintenance coverage.

Maintain current software for network servers and applications in a secure and organized manner.

Research solutions and make recommendations as required or requested.

Download and apply required patches to servers, network devices, and PCs to keep network equipment current and secure.

Maintain accurate records of equipment inventory, spare parts, licenses, and certain assigned hardware such as laptop computer and PDA’s.

Research technical solutions to IT problems or business challenges.

Create, maintain, and delete Active Directory accounts and profiles.

Upgrade entire New Jersey office from Windows XP to Windows 7 Pro.

Employment History:

Myron Corp. Feb. 1999 - Present

205 Maywood Ave. Maywood NJ 07607 201/843-6464

Education:

1981

Bachelor of Arts: Economics/Finance

Upsala College, East Orange, NJ

1989

Technology Diploma w/ Honors: Electronics

DeVry Tech, Woodbridge, NJ

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