Information Technology Web Services

Suresh G Pandla

Primary: +971-*********

Email: ******.**********@*****.***

Objective:

To integrate the professional qualification, skills and work experience in Information Technology with my personal interest and drive in the emerging concepts of Information Technology for a challenging and enriching journey ultimately leading to the value addition to the organizational goals.

Professional Memberships / Certifications

ITIL V3 Foundation IBM Internal Certification.

DELL EMC Information storage associate version3 (EMCISA) certified.

CloudU sponsored by RACKSPACE certified.

Qualification:

Holding B.Tech graduate degree from JNTU University Kakinada, India – 2011 with first class.

Awards and Appreciations:

• The responsiveness and pro-active work which I have done in project was recognized by the client and awarded.

• Awarded most promising employee of team for initiating projects like process standardization and organizing technical sessions and trainings.

• Maintained 99.93% on an average backup success rate over past 2 years.

• Worked on repeated backup failures and reduced daily backup failure count 60 to single digit.

• Identified slow backup issue in environment and implemented improvement plan to move the data over dedicated backup VLAN instead of management network to Improving backup transmission rate by many folds.

• Successfully configured Blue Care Agent and tested alerts for all TSM 6.3 servers.

Key Tasks Performed:

Working towards Implementation of Backup & Storage Solution as per customer requirements.

Documentation: Prepared Backup, Storage Solution Design Document.

Implemented TSM-Disaster Recovery Management (DRM) successfully.

Handled Service requests for LUN creation, Mapping, Flash copy, Global Mirror.

Performed SVC and Storwize V7000 upgrades.

Recommending Best Practices.

Experience Summary

Closely 6 years of experience as a Backup, Storage & System Administrator

Currently working as a Technical Consultant and working on a Project of implementing TSM backup environment and also working on EMC Networker at Meraas Holding LLC, DUBAI.

Worked as Technical consultant in Capgemini India pvt ltd, Bangalore, India.

Worked as Technology Analyst in Infosys limited, Bangalore, India.

Experienced as Backup and storage admin in IBM India pvt ltd, Bangalore, India.

I have been working as a Backup & Storage Admin with experience in enterprise and challenging environments. I have 5+ years of experience with insights into Data Protection, Backup/Recovery Planning, Design, Implementation, Up-gradation and Systems Administration, across varied Customer accounts viz., IT, Telecom, Banking, Aeronautical, Automotive and Manufacturing sectors. I enjoy my work being methodical with diligent approach to Problem Solving and prioritizing daily jobs along with new projects. I have honed my skills being Customer-Centric and Goal-Oriented with positive attitude towards executing tasks and adding values to my team, organization and customers. I am focused on aligning IT services with the business needs based on ITIL Best Practices. I am motivated and driven by defined goals.

Experience:

2) Organization : Meraas Holding LLC,

Designation : Technical Consultant ( Contract)

Roles : Backup implementation engineer.

Duration : Contract Position ( 2 months)

RESPONSIBILITIES:

Backup

Installation and configuration of complete setup of Backup and hands on experience on IBM, EMC SAN.

Preparing RUN books, Infra docs.

Managing TSM environment of Leveraged Backup Environment (Across 3 Datacenters)

Administration of 20 Plus TSM Servers on v 6.3 and v 5.X on Linux & Windows.

Installation/Configuration of TSM client version 6.x, 5.x on, AIX, Linux and Windows platforms.

Installation/Configuration of Tivoli Data Protection (TDP-Oracle, SQL, Exchange).

Installation/Configuration of LAN-Free Backup using Storage Agents.

Resolution of TSM Server/TSM/TDP Client issues.

Looking into and troubleshooting Performance related issues during Backup/Restore/Archive/Retrieve Operations.

Managing and maintaining Daily Backup reports for Database and File systems backups.

Managing 3 nos., IBM Tape Library 3584 and 2 nos. STK8500 Configuring Tape Drives.

Managing different work queues and timely chases to complete the work within agreed SLA.

Co-ordinate completion of Service requests including handling escalated/ complex Requests.

Working on incidents relating any process issues.

Co-ordinate with Data Centre for any Security Admin issues.

Co-ordinate with Information Security Team for Security Admin issues.

Working knowledge and experience multiple VTL Technologies (IBM Protectier, EMC Data Domain, Quantum VTLs).

Storage

Health check on SAN and Storage environment.

Allocation of LUN’s according to the request from the server teams.

Handling Storage Reclamation Projects for LUN Deallocation.

Working on New Server build projects.

Handled Service requests for LUN creation, Mapping, Flash copy, Global Mirror.

Performed Metro/Global mirroring between SVC’s

Performed Soft and Hard zoning based on server team request.

Resolved Live Partition Mobility Issues for AIX Servers with Cisco Switches

Performed Data Migration from V7000 to DS8870 using SVC.

Logical configuration of DS8870 and virtualized to SVC

New XIV Installation, Logical configuration and virtualized to SVC.

New V7000 installation, logical configuration and virtualized to SVC

Logical Configuration of DS4K and DS3K and virtualized to SVC.

Performed SVC and Storwize V7000 upgrades.

Performed Drive firmware upgrades on V7000.

Worked and coordinated with onsite team for DS8K

Performed Cisco MDS switches upgrade

Resolved ISL connectivity issues between core to edge directors/Switches

Worked on TPC in analyzing performance issues.

Troubleshoot the connectivity issues.

Worked on Storage Pool, IO Group, Image Mode Vdisk Migrations.in SVC

Prepared appropriate documentation for the tasks performed in the environment

Knowledge on various storage architectures like Clariion (CSX3), VNX(8000), VMAX(4K)

Worked on VNX Allocation, LUN provisioning using Unisphere.

Worked on DE allocation in VNX.

Worked on Multipath Software such as Power Path on server.

Creating RAID Groups, bind LUNs, and Create Storage pool using Unisphere.

Exp on troubleshooting port issues and multipath issues.

VMAX allocation

DMX allocation.

Worked on Unisphere, Symcli.

Experience:

2) Organization : Capgemini India pvt ltd, Bangalore, India

Designation : Technical Consultant

Roles : TSM Administrator & Storage admin, lead position

Duration : May 2016 – Oct 2017

Project : Leveraged Environment, Supporting US and DE regions.

3) Organization : Infosys Limited, Bangalore, India

Designation : Technology Analyst

Roles : TSM &Storage Administrator, Shift Lead.

Duration : Jul 205 – Apr 2016

Project : Apple inc.

4) Organization : IBM India pvt ltd, Bangalore, India

Designation : Operational professional

Roles : TSM & Storage Administrator.

Duration : Apr -2012 to Jul -2015

Project : BHP Billiton.

Technologies:

Operating System : AIX V5.3,6.x, RHEL 5.0, Win 2K3 Server and Win2K8, 2K12.

Application Software : TSM 5.x,6.x, 7.x, TDP’s

Hardware Skills : IBM 3584 LTO Libraries, DS 7K.

Networking : TCP/IP, FTP, TELNET and FCP.

Tools : ISC, TSM Manager, TSM Ops center.

Storage San : IBM Storage (XIV,DS8700,SVC,V7000)

Storage Local Replication : IBM Flash Copy

Storage Remote Replication : IBM Metro Mirror/Global Mirror

San Switches : Cisco MDS & Brocade

Knowledge on AWS Solution Architect Associate level:

Having good knowledge in cloud computing Amazon web services (AWS)

Hands on experience in Amazon web services (AWS) configuring and managing services like EC2, IAM, S3, Glacier, Load-Balancing, Auto-Scaling,VPC.

Handling other services in Amazon web services (AWS) like Network Services, Cloud Watch, Cloud Formation, Route 53, Cloud Front

24x7 production support on Storage & Backup environments.

Have good exposure to process management to continue the business operations of the client in a smoother fashion.

Good knowledge on RedHat Linux.

Professional Training summary

Trained in AWS Solution architect associate level.

EMC Clariion, VNX,VMAX Storage System

IBM TSM 6.3 for Administration & Implementation

IBM TSM Operations center

IBM TSM for Enterprise IT & Asset Management

ITIL V3 Foundation

Lives,

Dubai, UAE

(Suresh G Pandla)

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