Customer Service

The Recruitment Office

Re: Application for employment/position advertised

Throughout my years of employment, I have gained various skills as well as experience. I am eager to contribute my abilities and experience to your ever growing establishment.

I am indeed very interested in the available employment opportunity and therefore I strongly believe that my key strengths will enable me to excel in this position. Hardworking, honest, dedicated, well-mannered, focused and unique personality briefly highlights my key strengths. Furthermore, I have high ethical standards and therefore possess the ability to act on behalf of the company, beyond just my team. This also enables me to continuously strive for excellence in service delivery in all situations.

I consider myself as an individual with an undying passion for working with people including diversified environments, highlighting the fact that I am an excellent team player. After all, there is no ‘I’ in TEAM

My personal skills and attributes are as follows :

Possess effective leadership skills and qualities

Self motivated and self-driven

Strong business judgment and good instincts

Sincerely open-minded, attentive listener and excellent communicator

Able to examine my strongest convictions with humility

Can take initiative in any given situation

Strive to achieve nothing but the best

Resourceful

Passionate, dedicated and Eager to gain knowledge

Based on the above mentioned, as well as my work experience, I possess the necessary skills, mind set and positive attitude to form an integral part of your esteemed company/organization.

Attached is my curriculum vita containing further necessary information as well as details of my references

I sincerely hope that you will view my application as a possible and suitable candidate for the vacancy.

Thank you for taking the time to review my application

Kind regards

Chandre Linde

Curriculum Vitae

Of

Chandre Christine Linde

Personal Profile

Surname : Linde

First Names : Chandre Christine

Date of Birth : 22-09-1988

Gender : Female

Number : 880**********

Nationality : South African

Address : 22 Lavender Crescent

Mimosa Village

Belhar

7493

Postal Address : Same as above

Landline : (021-***-****

Mobile : 081-**-**-***

Email Address : ************@*****.***

Marital Status : Single

Dependents : 1

Linguistic Abilities : English and Afrikaans

Home Language : English

Health Status : Excellent

Criminal Record : None

Strengths : Hard working, team player, attentive listener and enthusiastic

Educational Qualifications

Highest Grade Passed : Grade 12 (Matric 2007)

High School : Belhar Senior Secondary

Subjects:

English HG

Afrikaans HG

Biology SG

Dance SG

History SG

Geography SG

Computer Skills/Competencies

I am competent and skilful (but not limited to) in the following programs:

MS Word

MS Excel

MS Power Point

MS Notepad

MS Outlook

MS Access

Internet usage

Sytems Knowledge :

SAP System

Avaya

Telleo

MIE background Checking

Thomas Physcometric Assessments

Work Experience

Company : Webhelp SA

Position : Resourcing Consultant ( Bulk recruitment )

Period : 23 June 2016 – 23 December 2016 ( Short term contract/assignment )

Job description : Identify, attract and shortlist candidates for the recruitment process to fulfil the

requirements of the business brief

• Provide general administrative support to the recruitment function

Advertising vacancies by drafting and placing adverts in a range of media, for example Facebook, websites, and any other recruiting platforms

Using social media to advertise positions, attract candidates and build relationships with candidates and employers;

Headhunting - identifying and approaching suitable candidates who may already be in work;

Using candidate databases to match the right person to the client's vacancy;

Receiving and reviewing applications, managing interviews and tests

Creating a file for potential candidates, collecting all documents, and be responsible for candidates file

Creating a shortlist of candidates for the client;

Requesting references and checking the suitability of applicants

Completing all background checks on MIE System

Briefing the candidate about the responsibilities, salary and benefits of the job in question;

Organising interviews for candidates

Interviewing candidates

Informing candidates about the results of their interviews;

Working towards and exceeding targets that may relate to the number of candidates placed

Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes.

Placing candidates on Thomas Physcometric assessments and monitoring process

Regretting unsuccessful candidates

Candidate referencing: efficiently manage the reference process in order to ensure a quick turnaround on referencing.

Provide relevant information to consultant for compliance purposes

Time Sheet Management: Consistently coordinate candidates and clients in order to get time sheets completed in time for processing and payment cut offs.

Provide pre-employment and compliance checks in line with company policy and relevant legislation

Contribute to team meetings as appropriate

Provide support to ensure that the candidates and clients receive a professional and comprehensive recruitment service at all times

All admin adhoc duties eg Scanning, filing, emailing, faxing, laminating etc

Reason for leaving : Contract ended ( Assignment completed )

Company : Connectaquote ( Van compare)

Position : Auditor / customer support

Period : 29 July 2015 –May 2015

Job Description :

Auditing of UK based Van insurance

-Collecting, screening and analyzing documents received from customer

- Ensuring that all documents received is legit and complies with that of the UK insurance law

- Respond and assist any email and telephonic correspondence

- highlighting and reporting any suspicious or fraudulent activity

- Taking payment from customers and collecting outstanding monies owed to company

- Providing general customer support

-General admin duties e.g. faxing, emailing, data capturing, photocopying, answering telephone, transferring calls to correct department.

Reason for leaving : Resigned

Company : Staffing Direct

Position : Temp recruiter/admin assistant

Period : 07 April 2015 - 20 April 2015

(short assignment)

Job Description :

Recruit top talent including sourcing, interviewing

and reference checking.

-Partner with managers to determine requirements

for the position and qualities of an ideal candidate.

- Conduct reference checks.

- Conduct phone interviews and face to face interviews.

Schedule interviews external applicants.

- Other miscellaneous duties as assigned.

- General admin duties e.g. faxing, emailing, data capturing, photocopying, answering telephone, transferring calls to correct department.

Reason for leaving : Assignment completed

Company : WNS ( British Gas Business)

Position : Senior Associate :Operations

Period : 24 November 2014 – 12 March 2015

Job Description :

Answering inbound calls relating to gas and electricity queries from UK customers in the business sector

-Assisting customers with enquiries about the electricity/gas account

- Resolving financial queries including reimbursements

- Handle payment queries including taking payment for outstanding balance on

account

Transferring unrelated calls to relevant department

-Capturing and recording sensitive customer information

-Resolving queries in a efficient and timely manner

-Arranging payment schemes for customers with financial difficulties

-Booking site visits for customers with faulty meters/geysers/boilers

-Acquiring new gas/electricity business for the company

-Processing and recording all information on SAP system

Reason for leaving : Resigned

Company: Amazon Development Centre

Position: Customer Service Associate

Period: 13 July 2011 - 27 March 2014

Job Description :

Answering inbound calls/emails from customers with various queries

-Electronically recording and updating sensitive information customer information including payment card details

-Provided exceptional customer service whilst resolving customer queries in a timely manner

-Telephonically and systematically liaising with delivery companies(including management) regarding product delivery queries

-Transferring telephone and email queries to the relevant department

-Highlighting potential issues that may affect customers

-Processing reimbursements and recharges

-Highlighting possible concession abuse on customers account

-Liaising with payment enquires -department regarding refunds, payment card discrepancies, fraudulent and unauthorized purchases

-General administrative and other adhoc duties

Achievements: Provided floor support and mentoring newly recruitment colleagues

Regularly participated in brain storming sessions tackling specific issues affecting the company and provide possible documented solutions

Top performer for three consecutive months (Based on Key Performance Areas)

Reason for leaving : Resigned (medical reasons relating to dependent)

Company : Ambition Medical staffing recruitment (A24 Group)

Department : United Kingdom Compliance Department

Period : 1 June 2010 – May 2011

Position : Researcher /recruiter

Job Description:

Managing portfolios of assigned recruited medical professionals

-Collecting required documents/certificates from candidate in order to become compliant with Nurses and Midwifes council in the UK (NMC)

-Capturing received documents onto system(Enterprise)

-Liaising with candidates on a daily basis with updates on the progress of their portfolio via telephone and email

-Ensuring that Non-UK Candidates e.g. foreign Nationals paper work pertaining to Visa,Right To Work Permits and Passports are within date

-Contact the Criminal Record Bureau regarding status of candidates record

-Arranging necessary refresher courses for candidates with expired medical certificates

-Accurate capturing and updating of candidate information

-Deep Diving and capturing of data relating to number/percentage of assigned complaint candidates on Excel Spreadsheets

-General admin duties ranging from scanning, photocopying,filing,emailing, faxing and other adhoc duties

Company : Merchants (Division of Dimension Data)

Project : Asda Home Shopping delivery service

Position : Customer Service Associate

Period :24 October 2008 – 20 November 2009

Job Description:

Answering inbound calls from home shopping customers

- Understand and telephonically resolve customers queries

-Telephonically liaise with UK Asda in store colleagues, Managers and General Store Managers regarding customer queries

- Electronically and accurately recording of customers order information

- Managing customers expectations in a timely manner whilst maintaining the highest level of service

- Ensuring that the direct marketing procedures and UK data protection laws are followed and applied at all times

- Arrange redeliveries and recollections of goods

- Resolving financial queries including reimbursements

- Liaise with Asda Head Office regarding payment details of customers

General admin duties ranging from scanning, photocopying,filing,emailing, faxing and other adhoc duties

Achievements:- Mentoring new colleagues them upon request from senior management

Reason for leaving : Resigned ( career prospering purposes)

Company : Financial Services (TFG/Foschini Group)

Department : CTA Department (Collections)

Period : 26 May 2008 – 19 October 2008

Position : Credit Advisor

Job Description:

Responsible for collecting outstanding payments of defaulting customers as contractually arranged

-Help customers communicate their financial needs

- Arrange suitable repayment plans as per customers needs

- Tracking of customer who are in arrears, analyze and resolving analyzed data

General admin duties ranging from scanning, photocopying,filing,emailing, faxing and other adhoc duties

References

Reference ; Shahid Abdool

Position at the time : Senior Recruiter Officer

Company : Webhelpsa

Tel : 074-***-****

Reference ; Kwakhanya Masimanzi

Position at the time : Senior resourcing consultant

Company : Webhelpsa

Tel :

Reference ; Leeroy blunder

Position at the time : 2IC (team leader)

Company : Connectaquote

Tel :

Reference ; Colin Mack

Position : recruitment manager

Company : staffing direct

Tel :

Reference ; Chantel Van As

Company : WNS Global services

Position : Manager

Tel : 021-***-****

Reference:Pieter Coetzee (HR Manager)

Company:A24Group

Office Tel: (021-***-****

Reference: Martin Koopman (Team Manager)

Office Tel: (021-***-****

Company:Financial Services (TFG/Foschini Group)

Contact this candidate