Active Directory Support

Carlos Alexander Escarfullery ** Clarkson St, Dorchester, MA 02125

617-***-****, *********.*@*****.***

RELEVANT SKILLS

Working knowledge of Windows 10, 7, XP, Vista and OSX Sierra

Computer software and hardware repairs PCs and Macs

Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word)

Active Directory

SCCM

Cisco Certified

Cell phone and Tablet software and hardware repairs /IPhone and Androids

Fluent in Spanish: speaking, reading & writing

Work Experience

MFS Investment Desktop /Deployment Technician, Boston, Ma September 2017- Present

Imaged and prepared new computers for users.

Created administrator accounts for users, move computers into different policy groups using AD.

Troubleshoot issues for newly deployed computers.

Installed complicated software for different departments.

Installed and support Office 365.

Simmons College Head Deployment Technician, Fenway, Ma March 2017- August 2017

Imaged computers with Windows 10 and installed apps using programs like SCCM.

Installed and support Office 365.

Imaged, deployed and configured Macintosh desktops and laptops.

Created administrator accounts for users, move computers into different policy groups using AD.

Provided helpdesk and desktop support to faculty and staff.

Boston College, Lead Deployment Technician, Newton, Ma September 2016- March 2017

Met with managers to implement procedure and discuss occurring issues.

Installed Windows 10 on Dell computers and installed OSX on Macintosh computers.

Transferred user profiles, data and configure email accounts.

Assigned tickets and deployments to techs best fit for the individual task.

Provide desk side support for the users.

BLUE CROSS BLUE SHIELD, Deployment Technician, Quincy, Ma November 2015- August 2016

Imaged machines and install requested applications and programs using SCCM and Altiris.

Transferred user’s data and meet with user and demonstrate how to navigate in Windows 7.

Provide desktop and helpdesk support for 24 hours.

Configured accounts and managed computers in Active Directory.

Maintain inventory of all machines using Microsoft Excel,

Installed and support Office 365.

BOSTON COLLEGE, Deployment Technician, Boston, Ma April 2015 -October 2015

Installed Windows 7 on Dell computers and installed OSX on Macs.

Transferred user profiles and data on to new computers.

Showed users new functionalities on their new computers

Migrated email accounts to the new computers.

BRITISH SCHOOL OF BOSTON, Desktop Analyst, Jamaica Plain, MA January 2015 – March 2015

Installed Windows 7 on Dell computers and installed OSX on Macs

Created and managed users accounts.

Replaced LCD screens and keyboards.

Provided students, staff and faculty with face-to-face technology support.

MIT SLOAN SCHOOL, Desktop/ AV Support Specialist, Cambridge, MA September 2014 – December 2014

Logically prioritized desktop issues received via email, telephone and walk-ins.

Managed accounts and passwords in Active Directory.

Traveled to different buildings of the campus to provide face- to -face support.

Imagined and decommissioned PC’s and Mac’s with Windows 7 and OSX.

HILL HOLLIDAY, Help Desk/ Desktop Analyst, Boston, MA April 2014 – September 2014

Provided support to company’s VP and CEO.

Place computers and usernames in correct group policies in AD.

Migrated email accounts when users were given new computers.

Use Active Directory to manage accounts and reset passwords.

Provide support for presentation technology.

HARVARD LAW SCHOOL, Help Desk/ Desktop Analyst, Cambridge, MA December 2013 – March 2014

Remote into clients’ machines using TeamViewer

Logged in users to new phones and switch phone numbers on the phones

Image and wipe machines

Use Active Directory to manage accounts

MIT SLOAN SCHOOL, Helpdesk/ AV Support Specialist, Cambridge, MA January 2012 – November 2013

Logically prioritized desktop issues received via email, telephone and walk-ins.

Provided support to VIP users, prestige professors and Deans.

Managed accounts and passwords in Active Directory.

Imagined and decommissioned PC’s and Macs’s using CD’s and software located on a server.

Education

YEAR UP, Inc./CAMBRIDGE COLLEGE, Boston, MA September 2011 – July 2012

Completed a one-year, intensive training program that provides a combination of technical and professional skills, college credits, and a corporate apprenticeship. Earned a Cisco certification.

OTHER EDUCATION

Roxbury Community College September 2010 – May 2011

Massachusetts Bay Community College September 2009 – December 2009

English High School September 2005 – June 2009

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