Manager Desktop Support
Resume:
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With ** years in the IT industry, my management experience has been
the most rewarding. Developing standards and promote team work by documented process and accountability. Currently working on more certifications to better my personal and professional growth to support my teams and company.
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DESKTOP SUPPORT/INTERNAL APPLICATIONS MANAGER
SWBC JULY 2015 - Present
As the Manager of the Desktop Support and Internal Applications Teams at SWBC I developed standards and processes for the team, engaged in employee development and coaching, assisted the asset management cleanup project, completed VDI training for patching and support, as well as testing new hardware and began the implementation of the Windows 10 operating system throughout the company. My internal Applications Teams also manage all applications in our VDI environment and maintain all our Golden Images. We are currently in the processes of rebuilding our SCCM Infrastructure as well as Building Azure in the cloud and migrating the company from Windows 7- 10.
JAVA SUPPORT SPECIALIST
ACCENTURE April 2015 - July 2015
Ran scripts to test in lower environments for Application Migration. Create Jil files and assure they are jiled in correctly. Assisted in developing and rolling out a new application. Ran Daily/weekly/monthly shakeouts to ensure migration was being developed correctly. Trained all business partners on new application.
REMEDY PROJECT MANAGER
City of San Antonio January 2015 - April 2015
Upgraded companies Remedy system from application to cloud. Created all IT Departments Templates. Created automatic ticket flow to correct Teams. Developed all documentation on new application and provided training to managers and technicians on upgrade.
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I n f o r m a t i o n T e c h n o l o g y M a n a g e r T
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Windows Vista, 7, 8, 10
MS Office 2013/2016/365
Adobe
Cixtrix
Oracle
SCCM
VMWare
Active Directory
Microsoft InTune
Azure
Service Now
Remedy
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6055 Bantry Bay,
San Antonio, TX 78240
*****.*.******@*****.***
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Employee Development
Employee Coaching
Vendor Management
Hardware Management
Project Management
SLA Implementation/Management
KPI Implementation/Management
Standard Process/Procedure -
Creation and Implementation
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TIER 2 SPECIALIST
Dell Federal August 2014 - October 2014
Provide Telephone/Email/Online Chat and Remote diagnostic support of servers, storage, switches, routers and various software applications. Assisted with installation, configuration, customization, performance and usage of assigned products. REMOTE DESKTOP SUPPORT MANAGER
Coca-Cola December 2013 - July 2014
Managed 28 remote technicians. Created and maintained Virtual Machines using Hyper-V. Held weekly online training sessions for team as well as created KB Articles for weekly training. Developed the Onboarding process from a manual process to full automated and created New Hire Documentation.
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I n f o r m a t i o n T e c h n o l o g y M a n a g e r T
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Windows Vista, 7, 8, 10
MS Office 2013/2016/365
Adobe
Cixtrix
Oracle
SCCM
VMWare
Active Directory
Microsoft InTune
Azure
Service Now
Remedy
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6055 Bantry Bay,
San Antonio, TX 78240
*****.*.******@*****.***
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Employee Development
Employee Coaching
Vendor Management
Hardware Management
Project Management
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