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Manager Desktop Support

Location:
San Antonio, Texas, United States
Salary:
$90,000
Posted:
January 07, 2018

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Resume:

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With ** years in the IT industry, my management experience has been

the most rewarding. Developing standards and promote team work by documented process and accountability. Currently working on more certifications to better my personal and professional growth to support my teams and company.

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DESKTOP SUPPORT/INTERNAL APPLICATIONS MANAGER

SWBC JULY 2015 - Present

As the Manager of the Desktop Support and Internal Applications Teams at SWBC I developed standards and processes for the team, engaged in employee development and coaching, assisted the asset management cleanup project, completed VDI training for patching and support, as well as testing new hardware and began the implementation of the Windows 10 operating system throughout the company. My internal Applications Teams also manage all applications in our VDI environment and maintain all our Golden Images. We are currently in the processes of rebuilding our SCCM Infrastructure as well as Building Azure in the cloud and migrating the company from Windows 7- 10.

JAVA SUPPORT SPECIALIST

ACCENTURE April 2015 - July 2015

Ran scripts to test in lower environments for Application Migration. Create Jil files and assure they are jiled in correctly. Assisted in developing and rolling out a new application. Ran Daily/weekly/monthly shakeouts to ensure migration was being developed correctly. Trained all business partners on new application.

REMEDY PROJECT MANAGER

City of San Antonio January 2015 - April 2015

Upgraded companies Remedy system from application to cloud. Created all IT Departments Templates. Created automatic ticket flow to correct Teams. Developed all documentation on new application and provided training to managers and technicians on upgrade.

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Windows Vista, 7, 8, 10

MS Office 2013/2016/365

Adobe

Cixtrix

Oracle

SCCM

VMWare

Active Directory

Microsoft InTune

Azure

Service Now

Remedy

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6055 Bantry Bay,

San Antonio, TX 78240

210-***-****

ac3x0g@r.postjobfree.com

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Employee Development

Employee Coaching

Vendor Management

Hardware Management

Project Management

SLA Implementation/Management

KPI Implementation/Management

Standard Process/Procedure -

Creation and Implementation

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TIER 2 SPECIALIST

Dell Federal August 2014 - October 2014

Provide Telephone/Email/Online Chat and Remote diagnostic support of servers, storage, switches, routers and various software applications. Assisted with installation, configuration, customization, performance and usage of assigned products. REMOTE DESKTOP SUPPORT MANAGER

Coca-Cola December 2013 - July 2014

Managed 28 remote technicians. Created and maintained Virtual Machines using Hyper-V. Held weekly online training sessions for team as well as created KB Articles for weekly training. Developed the Onboarding process from a manual process to full automated and created New Hire Documentation.

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I n f o r m a t i o n T e c h n o l o g y M a n a g e r T

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Windows Vista, 7, 8, 10

MS Office 2013/2016/365

Adobe

Cixtrix

Oracle

SCCM

VMWare

Active Directory

Microsoft InTune

Azure

Service Now

Remedy

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6055 Bantry Bay,

San Antonio, TX 78240

210-***-****

ac3x0g@r.postjobfree.com

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Employee Development

Employee Coaching

Vendor Management

Hardware Management

Project Management



Contact this candidate