Michael Durham

205-***-****

ac3wyk@r.postjobfree.com

Birmingham Metro Area

SUMMARY

I am an analytical, dedicated, and dependable Network Systems Administrator with a strong work ethic and proven team player. As an IT professional I have the ability to handle multiple projects, task, and deadlines with high proficiency. I have a strong knowledge of Active Directory environments in Microsoft Server, as well as troubleshooting and configuration.

Skills

Provide Server Technical Support, Customer Support, Maintain Helpdesk Ticketing System for Windows, Mac OS Computer Hardware, VMware, Drop box, Fusion for Mac OS, Managing Microsoft Office, Microsoft Exchange Server, Troubleshooting PC, Label Printers, Packaging label Printers, Barcode Scanners, and mobile devises on Network, In-depth knowledge of Active Directory environment along with normal Network Administration Task, Software Installation along with various virus and malware protection software, Managing and testing Backups devices.

Professional Experience

American Concrete Walls & Foundations Oct - Present

Network Systems Administrator Irondale, Alabama

Support and manage all aspects on San Environment.

Perform upgrades and manage virtualization platform.

Implement and manage Backup Policy’s on Macintosh Network along with Virtual Network.

Provide back ups policy for Planswift documents.

Provide break/fix support for mobile devises and printers.

Install and configure Video Surveillance Systems.

Build and manage acfw.us website.

Training employees on Social Engineering strategies.

Vulcan Threaded Products Jan 2016 – Sept 2016

Network Systems Administrator Pelham, Alabama

Responsibilities included:

Support domain controller, member servers, approximately 200PCs and patching, troubleshooting workstation’s, networks, software, phones, copiers, printers in a typical manufacturing environment.

Preform day-to-day tasks included: monitors help desk-ticketing software, provide support for remote users, and image desktops.

Perform general break/fix troubleshooting

Provide social engineering training to users and response to users questions.

Perform routine prevention and maintenance on hardware and software

Support Active Directory on Windows servers, adding /terminating users, devices and password.

Provide management in Active Directory, Microsoft Exchange, Establishing email address.

Trouble shooting Domain connection issues, monitor Domain monitoring software, and install patches.

Create and test backup solution for servers using Unitrends Backup and Replication appliance.

Provide support for CLP Estimating 25 users.

American Concrete Walls & Foundations Apr 2010 - Sep 2014

Project Manager Birmingham, Alabama

Maintained day-to-day operations to ensure 100% customers satisfaction.

Ensured quality control of finished concrete projects.

Scheduling (work schedule and project schedule).

Forman over decorative design division.

Computer and printer setup.

Setup outlook accounts.

Sync email to mobile devices.

Ruder Digital/Direct TV, Technician Jan 2009 - Apr2010

Installation Technician Fairfield, Alabama

Installed satellite dishes.

Configured Dish Networks (TV and Internet)

Troubleshooting Network System.

Concrete Solutions, Owner and Operator May 2006 to Dec 2008

Owner Operator/Commercial Slabs Pleasant Grove, Al

Contract Negotiator (Bidding)

Inventory/Ordering of concrete supplies and needed equipment

Management/Placement of crews of 2-18

Designed company’s network

Installed computers, printers, scanners, and routers

Installed application such as QuickBooks, Outlook, and Plan swift

Concrete Design’s Feb2003 - May 2006

Project Manager Birmingham, Al

Maintained day-to-day operations

Ensure quality control of finished concrete projects

Scheduling (work schedule and project schedule)

Placement of employees/Management of 18 workers

Billing –bidding projects

Education

ITT Technical Institute Bessemer, AL

Associate in Applied Science – Network Systems Administration

December 6, 2015

Reference

LeVernonte Turner – 205-***-****

Coca-Cola – IT Department

Louie Duke – 205-***-**** (Department Chair)

ITT-Technical Institute - Program Director

Genie Clark – 205-***-**** (Accounting and Payroll)

American Concrete Walls & Foundations

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