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Customer Service Manager

Saint Charles, Missouri, United States
January 04, 2018

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** ****’s Ln, St Charles, MO, ***** 314-***-****


Pharmacy manager and staff pharmacist with demonstrated versatility in adapting to ever-increasing complexity in the healthcare industry. Committed to providing quality pharmaceutical care as an essential link in disease management. Licensed pharmacist with a track record of providing excellent customer service in high-volume facility.


Wharf pharmacy June 2012 to Nov 2017 staff pharmacist

Properly filled and dispensed an average of 200-325 prescriptions per day.

Receptively answered patient questions and helped locate desired items in the pharmacy.

Checked prescriptions for appropriate dosage, drug interactions, and allergies before dispensing the medications.

Directly supervised 3-5 pharmacy technicians and support staff while on duty.

Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost effective generic drugs.

Express Scripts November 1998 to July 2016 supervisor 2006-2008 staff pharmacist

Effectively prioritized tasks and organized workflow to increase efficiency.

Checked prescriptions for appropriate dosage, drug interactions and drug allergies.

Completed new and updated patient profiles, including lists of patients medications.

Collaborated with other health care professionals to plan, monitor and advise on drug regimens.

Accurately filled the high volume machine canisters with drugs.

June 2006 to August 2008 I was a pharmacy supervisor, managing 8 technicians and 8 pharmacists.

Walmart Pharmacy St. Charles, MO June 1988 to August 1994 pharmacy manager

Pharmacy manager of the year in 1992 for St. Louis region.

Hired and supervised a staff of pharmacy techs and 2 staff pharmacists.

Opened as a new store in July 1988 and built business to 300 rx/day by August 1994. 2

Medicare-Glaser various Mo and Ill locations 1977-1988 Pharmacy manager SKILLS

Prescription drug interaction assessment.

Committed to quality assurance and excellent customer service.

Conflict resolution ability.

Immunization and CPR certified.

Very good computer data entry skills, and good collaborative relationships. EDUCATION

Bachelor of Science in Pharmacy

St. Louis College of Pharmacy, 1977

G.P.A 3.2

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