System administrator

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Profile Summary

4.4 Years’ experience in system administrator handling desktop, laptop and workstations hardware and network troubleshooting.

Troubleshooting the operating systems and software with the error codes

Configuring the active directory groups

Handling issues through remote connection

Exchange mails configuration

Key competencies

Installing and troubleshooting hardware devices.

Repairing the operating systems (Win XP, 7, 8, and 10).

Configuring and troubleshooting of mail clients.

Configuration of Network Printer & Local Printers.

Troubleshooting network connectivity (DNS, DHCP, Wi-Fi routers).

Data backup recovery and restore.

Updating antivirus patches.

Managing firewall settings.

Installing and configuring the servers.

VM ware client’s managements.

User folders permissions create and delete.

Immediately give alternate solution for hardware issue.

Guide to user to resolving simple issues.

Career Timeline

Organization Period of stay Designation

CMS IT services Private Ltd May 2015 – present

Associate Customer

Support Engineer

HCL Info systems Private Ltd July 2013 –January 2015 Customer support Engineer Resume

To obtain a challenging position in a dynamic organization and be an integral part of growth oriented company. To utilize and grow my analytical, research and technical skills in Systems Administration Work Experience

CMS IT Services Private Ltd, Deputed in L&T Coimbatore Role: Associate customer support engineer

Maintaining the system assets and update the records.

Troubleshooting the system hardware issue and replace the spare parts.

Procure and upgrade the hardware’s depends on user utilization.

Study with the error codes and resolve the software issue.

Configuring the exchange server mails and managing archive configurations.

Installing the printers with proper drivers and troubleshooting various types of errors like paper jam, fuser error, toner empty and sensor issues.

Troubleshooting the network connectivity to the system. Fix limited connections, unidentified networks, network link down, shared folders accessing issues.

Managing access for shared folders and assigning the permissions for shared files and folders

Updating the antivirus patches and analyzing the virus scanning reports.

Repair and recover from hardware or software failures. Coordinate and communicate vendors if is in warranty.

Configuring the wireless network and troubleshooting and resolving the Wi-Fi connectivity for laptops.

HCL Info systems Private Ltd, Debuted in Indian Oil Corporation Ltd Mumbai Role: Technical support Engineer

Planning, Installation, administration, Networks & maintenance of systems hardware and software and related infrastructure & Assembled Computers including Laptops in the Domain as well as Workgroup environment within Windows Platform.

Configuring Outlook and Lotus Notes Mail Account as well as taking Backup of Emails including address files.

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Installing the VM ware managing clients project and critical errors troubleshooting’s

Making preventive maintenance in every month for reducing system issues.

Creating standard process for group policy deployment as well as Active Directory users and group’s management.

Providing technical support/troubleshooting for day-to-day operation to users on LAN and standalones Machines via Personally, Telephonic, Remote desktop and Lync in the Windows environment.

Configuring the browsers in proxy server settings, pop up blocks, cookies, add-ons and host page managements.

Education

Language Known

Tamil - Speak, Read, Write

English - Speak, Read, Write

Hindi - Speak

Personal Dossier

Name : Mahendran M

Fathers Name : Muthusamy N

Address : 4/86, Pallikodathar thottam

Pachapalayam.

Coimbatore - 641105

D.O.B : 05-07-1992

Age : 25

Gender : Male

Marital status : Married

Examination

passed

Name of the

Institution

Year of passing Specialization % of Marks

SSLC Govt. Hr. Sec School 2008 General 84

HSC Govt. Hr. Sec School 2010 General 67

Diploma Sri Krishna Polytechnic 2013 ECE 90

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