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Customer Service Support

Boca Raton, Florida, 33428, United States
January 04, 2018

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José Ignacio Arriaga L.

**** ********** ****, **** ***** FL 33428.

Phone: +1 (561) ***-****. E-mail: OBJECTIVE:

A position where my knowledge, abilities and proven technical skills would be useful to help to reach the company business objectives.

PROFILE: More than 15 years of experience working with tech costumer support and helpdesk as well as administering Windows servers and customers Networks. Full Knowledge on PC hardware, laptops, tablets, servers and printing devices. MCE - Knowledge deploying and administering devices with windows operative systems, office applications, as well as complex Antivirus solutions. Experience planning and setting up new offices and implementing networks and networks solutions. Experience with Share hosting administration, DNS services, web development and maintenance using Wordpress, image editing with Photoshop and Corel Draw, SEO and social media management.

EMPLOYMENT: PRIORITY CARE TRANSIT - USA 2017-CURRENT Non-emergency transportation: provide transportation services for seniors and individuals who need to go to medical appointments


IT Tech: Provide tech support and network services to several customers in Florida. (Part Time Job) IT XTRUCTURES INC - USA 2010-2016

IT Technician & Associate: Responsible for Sales and logistics to sell Software and Hardware to Companies in Venezuela from USA. Responsible for products solutions and implementation on customer offices. IT PROJECTS - Venezuela 2003-2016

IT Manager & Associate: Responsible for IT Outsourcing services for more than 40 business accounts. Customer service and helpdesk coordinator for infrastructure services. Gained excellent experience administering client’s accounts and leading a team of 11 employees. During this time I also manage brand representation of Mcafee and Fortinet and work implementing network and hardware solutions with third party alliances. INTESA: Citgo International Latin American 2000-2003 International Field Operation: Responsible for system operations for 5 offices located in different countries in Latin America and Caribbean. Mail and Domain administrator, Costumer service and helpdesk coordinator. Gained excellent experience planning and setting up new offices all over Latin America and using VPN technology to interconnect them. Also gained excellent experience searching and selecting local companies for onsite support on each location.

INTESA: PDVSA 1999-2000

Support Analyst: Windows NT server Administrator. Costumer Support leader. Gained experience coordinating projects and personnel.

EDUCATION: System Engineer, Universidad Santa Maria, CCS – Vzla 1999-Not finished T.S.U Analysis & System Design,IUPFAN (UNEFA), CCS - Vzla 1990-1992 Spanish: Speak, Read & Write very well (native language) English: Speak, Read & Write well. Have been communicating well in a professional environment with English speaking people for more than 17 years.

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