Customer Service Professional Experience

DEVONTE’ WADE

**** ********** ****** *. *** *** Jacksonville FL 32256

************@*****.*** 904-***-****

OBJECTIVE

With obtaining professional experience over seven years, its imperative to make sure to focus on the challenges to excel. Each experience has full knowledge to business experiences, customer service interaction and in-depth team based growth. Pursuing the field of monetary operations, each practice is in preparation to accounting and financial success.

EXPERIENCE

CITIBANK CUSTOMER CARE SPECIALIST

OCTOBER 2016- CURRENT

-Taking ownership of clientele experience and breaking down information and opportunities to gain agreement and trust

-Grasping company policy to effectively make decisions to resolve issues

-Online banking assistance

-Achieve monthly individual/team based performance goals

-Assisting clients with fraud and account protection

-Billing and payment operations

-Retaining customer accounts with valued statements and account assistance.

JASON’S DELI CATERING OPERATIONS

APRIL 2015- JULY 2016

-Organizing and managing orders with effective delivery

-Keeping account and assisting in cleaning projects to keep daily organization and production

-Performing catering set-up and arrangement

-Assisting in daily transactions (ex. Counting money checks and balance tickets) and end of day processing and payments

-Maintaining inventory processes

PUBLIX PRODUCE CLERK

DEC 2013- DEC 2014

-Creating food products for clients through the day for fresh standards

-Catering assistance for orders

-Maintained inventory needs and restocking

-Assisting with opening and closing procedures

-Maintained an organized and clean environment with daily procedures

EDUCATION

NATHAN B. FORREST HIGH SCHOOL, JACKSONVILLE, FL

GRADUATION DATE- JUNE 2011 [GPA 3.0]

UNIVERSITY OF PHOENIX, JACKSONVILLE, FL

BACHELOR OF SCIENCE IN ACCOUNTING; ASSOCIATE OF ARTS IN BUSINESS MANAGEMENT (CURRENT)

SKILLS & ABILITIES

-Customer service expertise

-Detailed and organized with student-like mentality

-Fraud Awareness

-Banking Compliance and Security knowledge

-Microsoft Applications Knowledge

-Sales management

-Team Driven

-Ability to train/coach peers

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