Information Technology Data

Leilani Hickman

I’m an information technology expert with experience in business analytics and software support. I hope to find position in a company where I can keep being challenged to learn more. I’ll be living in Florida as of January 20th and am looking for work there.

852 Broken Sound Pkwy #109 Boca Raton FL, 33487

954-***-****

*********@*****.***

EXPERIENCE

Biamp, Beaverton, Oregon

Enterprise Application Administer

July 2017 – January 2018

Data analysis using SQL, Excel

Built Dashboard using PowerBi

Created Power Apps application for business needs.

Supporting CRM Systems

Supporting manufacturing system.

Experlogix Configurations

Gather business requirements for scrum stories from business analyst.

Worked as part of a scrum team.

Resolving support tickets via XenDesk

Citrix, Fort Lauderdale, Florida

Tableau Server Administrator/

Business Intelligence Analyst

May 2014 - June 2017

Configured and built dashboards with Tableau from multiple data sources including: SSAS, text analytics (Big Data), SAP, Hadoop/Hive, Excel

Experience using Excel for data analytics

Worked with business troubleshooting production critical technical issues for Tableau server, Tableau dashboard performance and more.

Worked with end users to help improve performance of their reports, including SQL query tuning and Tableau dashboard redesign.

Developed and maintained a knowledge base of common troubleshoot strategies for users.

Maintain and distributed Tableau production environment including major upgrades, maintenance releases and add-ons.

Managed installation and updates of distributed Tableau environment on Windows 2008 R2.

Maintain QA and POC.

Work with application users to get UAT sign off before upgrading the system.

Wrote batch files for Tableau Server administrative tasks.

Onboard and provide training for departments new to the Tableau environment.

Demonstrated organizational agility by networking with various department heads.

Manage and track user licenses as well as assist with the purchase and renewals.

Manage, track, prioritize incidents and requests within ServiceNow.

Open and tracked tickets with Tableau vendor for external support.

Assisted in the development of visualization dashboards within Tableau.

Work with users to replicate and troubleshoot problems within a QA environment.

Implemented Kerberos authentication within the Tableau Environment.

Experience with Tableau versions 8,9, and 10.

Implemented 3rd party data drivers within Tableau for AWS/RDS, Splunk, and SAP BW.

Standing up POC environment to test Tableau 10.3 Beta with ServiceNow Connector

Citrix, Fort Lauderdale, Florida

Intern Organizational Readiness

May 2013 - May 2014

Create and design an internal communications approval process via Podio.

Assist users in preparing communications regarding change requests.

Manage public communications of updates to production environments.

Host Q&A sessions with team for weekly status of application changes.

Assist in the planning of CIO town hall meetings

SKILLS

Tableau Server

Tableau Desktop

Power BI

Excel

Data

Business Analysis

SQL

ServiceNow

GoToMeeting

Webex

Windows 2008 r2 Server

Excel Word

Office365

Slack

Jira

SQL

Dynamics 365 CRM (ERP System)

XenDesk

Experlogix

PowerApps

Scrum

Agile

AX

SalesForce

Visio

EDUCATION

Florida International University, Miami FL

BS in Information Technology

August 2012-December 2014

Broward College, Davie FL

Associates in Arts Degree

August 2009 -August 2012

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