IT Solutions Engineer
Resume:
Miramar, FL *****
****************@****.***
ALEJANDRO JOSEPH
TECHNICAL SKILLS
Active Directory Administration.
Citrix XenDesktop and XenApp Environment Support.
Support of DELL Thin Clients and Zero Clients.
Office 365 Administration.
Mobile Devices Support.
Troubleshooting of LAN/WAN End User Connectivity issues.
Remote Support (RDP, TeamViewer, LogMeIn Rescue).
Ticketing Systems (ServiceNow, Track-IT, and Cherwell).
VOIP Phone System Administration.
Microsoft Windows 7/8/10 Support.
Microsoft Windows Server 2003/2008/2012 Monitoring.
PROFESSIONAL EXPERIENCE
Mavisky Technology Services, Miami FL
May 2017 - Present
IT Solutions Engineer.
Active Directory Administration.
Microsoft Windows Server administration.
Microsoft Exchange Online administration.
Citrix Infrastructure deployment and troubleshooting.
Liaison between clients and third party software vendors.
Assist end users in a daily basis with their needs.
Universal American Mortgage Company, Miami FL
September 2016 – May 2017
IT Support Technician Level I.
Active Directory Password Reset / Unlock Accounts.
Add/Remove user groups in Active Directory.
Password resets for Corporate Applications.
Printers / Scanners Set-Up and Troubleshooting.
E-mail access support on Mobile Devices IOS/Android.
Troubleshooting of connectivity issues.
Use of Ticketing System ServiceNow and Track-IT.
Support of Microsoft Windows 7/10 Environment.
Server Monitoring Microsoft Windows Sever 2003R2/2008R2
User Training and assistance with miscellaneous software.
End users Deprovision.
SYNECHRON, Sunrise FL
June 2015–September 2016
IT Service Desk Analyst
Support of Citrix XenDesktop and XenApp Environment.
Support of Microsoft Windows 7 Environment.
Support of Dell Wyse Thin Clients and Zero Clients.
Administration of Multi-factor Authentication and Identity Assurance (RSA SecurID).
Active Directory Administration.
Office 365 Administration.
Microsoft Windows Server 2012R2 Server Monitoring.
Polycom Phone System Administration.
Local and Network Printer Support.
Password resets for corporate applications.
Mobile Devices E-mail Set-Up iOS/Android.
Remote Assistance using Citrix Desktop Director, BOMGAR, TeamViewer.
Troubleshooting of Connectivity issues.
Ticketing System Cherwell.
User Training and assistance with miscellaneous software.
End Users Deprovision.
PROCALL, Boca Raton FL October 2014-May 2015
IT Support Analyst
Provided on-site support to end-users.
Provided Remote Support to Offshore end-users.
Setup of Softphones.
Local and Network Printers Support.
Support of Internet Connectivity issues.
Level 1 Administration of ViciDialer and PhoneFusion Dialer.
Asset Management.
PC Maintenance.
Hardware Support.
Add/Remove Users and Passwords in Microsoft Active Directory.
Mitigation Group of Miami, Miami FL
Supervisor of Debt Consolidation Dpt.
February 2013 – September 2014
Provided Customer Service over the phone, e-mail and to walk-in customers.
Made calls and send e-mails to creditors in order to make settlements on our client’s debt.
Responsible for management of Virtual Payment Gateway in order to set up charges and credits of our clients.
Responsible for Data Entry.
PROCALL, Dominican Republic
January 2005 –October 2012
Desktop Support Technician
Provided on-site support to office staff.
Provided remote support to overseas contact center.
Setup of Softphones for contact center agents.
Troubleshoot Internet Problems.
Computer Assembly.
Miscellaneous software installation and configuration.
Microsoft Outlook E-Mail Configuration.
Asset Management.
K & K Computer Technology, Puerto Rico June 2003–August 2004
IT Field Technician
Responsible for PC Deployment in college computers labs.
Responsible for building Clone-PC's.
Conducted installation of OS to customer's computers/laptops.
Conducted installation of Antivirus program to customer's computers/laptops.
Conducted installation of Microsoft Office Suite to customer's computers/laptops.
Conducted installation and Configuration of Local and Network Printers.
Provided training to end users on how to use computer peripherals and software.
Troubleshoot and solved computers problems.
EDUCATION
Universidad Católica Santo Domingo (UCSD) December 2012
Marketing Bachelor's Degree
CERTIFICATIONS
CompTIA A+ Certification
Microsoft Technology Associate Certification: Networking Fundamentals
Microsoft Windows Server 2012: Installing and Configuring Microsoft Windows Server 2012 R2.
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