Customer Service Manager
Resume:
Boynton Beach, FL, *****
********@*****.***
ANDREW BRIGGS
OBJECTIVE
Provide knowledgeable IT assistance in troubleshooting PCs, networks, and other types of technology while providing exceptional customer service to users and clients.
WORK HISTORY
ADT SECURITY
February 2017- Current
●Desktop Support Technician
Effectively perform troubleshooting and system upgrade tasks
Create user accounts, permissions, and reset passwords via Active Directory
Provided maintenance and user support for numerous devices and operating systems including Windows 7, Windows 10, Mac OS, Microsoft Office 365, iPhone, iPad, and Android
Install software remotely via SCCM
Create and respond to tickets in detail via Remedy ticketing system
STONE MEDICAL GROUP
September 2015 - February 2017
●Help Desk Support
Provide technical support for 50+ users across multiple locations as the onsite Technician to ensure proper maintenance of workstations, printers, and peripherals
Create, respond, escalate, and close tickets. All escalations were sent to the IT Director
Deploy new workstations and printers, install Windows operating systems, applications, drivers, and configuring network properties and hardware
Perform routine security checks such as virus, spyware and malware scans
PUBLIX
September 2005 - September 2015
●Customer Service Staff, Publix
Provide premier customer service
Front End Supervisor
Assist customers over telephone calls.
Handle large money transfers through Western Union Money Services Transactions
EDUCATION
PALM BEACH STATE COLLEGE
●Associate in Science - Networking Administrator – Palm Beach State College - Plan, install, configure, monitor, troubleshoot and manage computers and networks.
●Associates of Arts – Palm Beach State College - General Education
Microsoft Certifications
●MTA 98-365 - Windows Server Administration Fundamentals
REFERENCES
WISTA SAUL
Publix Assistant Store Manager
STANLEY WILLIAMS
Publix Assistant Customer Service Manager
George Witt
Stone Medical Group IT Director
Contact this candidate