Customer Service Project Manager

OBJECTIVE

An industrious and energetic individual seeking a position, offering expertise in providing excellent customer care and demonstrated ability to make plans for the organization to meet and maintain its overall customer service goals.

KEY QUALIFICATIONS

•Ensures excellent customer services at all times with frontline staff and customers

•Maintained clients’ files in terms of sales, service requests, invoicing and payments

•Responsible for up-selling products and services to enhance the customer experience

•Clear communication skills aimed at understanding customers’ needs and providing corresponding services

•Analytic thinking aimed at resolving customers’ issues in a proactive manner

•Detail-oriented and efficient in providing services, even in adverse conditions

•Proven ability to handle multiple, competing priorities in an effective manner RELATED STRENGTHS

• Excellent client orientation

• Ability to work well under stress

• Profound ability to grasp new concepts quickly

• Team oriented and well organized

EMPLOYMENT

MARBLE TILE & TERRAZZO, LOCAL 7

Tile Setter (March 2008-Present), Queens, NY

• Responsibilities include, but aren’t limited to: organizing and preparing work sites.

• As a Forman, to provide leadership and management guidance to team of up to 25 men, spanning multitude of jobs, including but not limited to: creating layouts, deciphering blueprints, acquiring job materials, mixing mud/grouting, setting/laying tile with precision

• Tile handling, cutting, and setting experience include, but aren’t limited to: glass, natural stone, ceramic, porcelain, marble, granite

• Provided oversight and management to major commercial job sites while maintaining professionalism, accuracy, and precision to all executed duties ROCKLAND COUNTY TILE PROFESSIONALS

Tile Setter (March 2008 – Present), Rockland County, NY

• Responsible for privately-owned general contracting company; dealing in all aspects of contracting jobs

• Responsible for commercial and residential tile installation, including but not limited to: creating/maintaining layouts, measurements, templates, demolition, finishings

• Ensures excellent customer service skills through professionalism, courteousness, and efficiency

• Responsible for managing job site safety, tools, time management, and materials

• Work closely with clients to manage expectations and achieve maximum satisfaction of the required work being completed.

PACIFIC STONE & TILE

Field Supervisor/Project Manager (October 2016 – February 2017), West Palm Beach FL

• Responsible for creating and maintaining layouts, measurements and templates

• As a Forman to provide leadership and management guidance to team of up to 15 men, spanning multitude of jobs, including but not limited to: setting stone and tile, reading blue prints, going to meetings with job supers and project managers

• Responsible for all deliveries and ensuring materials were ordered in time 21 JAMES DRIVE

NANUET, NY 10954

H: 845-***-****

C: 845-***-****

********@*****.***

JOSEPH CACCIATO

LABORERS UNION, LOCAL 731

Laborer/Flagger/Carpenter (September 2011 – March 2013), Queens, NY

• Responsible for all job site duties, included but not limited to: painting, maintaining job site cleanliness, making cement, jack-hammering, delivering equipment, carrying materials

UNDERGROUND CONSTRUCTION

Laborer (June 2006-December 2007), Nanuet NY

• Responsible for privately owned construction company dealing in all aspects of building and concrete

• Responsibilities include, but aren’t limited to: making and floating concrete, working with gas and cable lines, jack-hammering, as well as making and distributing black top

• Helped to regulate and maintain job safety to surrounding job sites through the use of traffic control

• Acted and stood in as team leader on various job sites LABORERS UNION, LOCAL 731

Laborer, Local 731 New York State (June 2002-June 2004), Queens, NY

• Duties include making cement

• Responsible for carrying steel and maintaining job safety and cleanliness

• Responsible for painting and all aspects of general job responsibilities within the union such as, but not limited to: working on MTA Projects and attending union meetings JSMJ CONTRACTING

General Contractor (January 2000-May 2002), Nanuet, NY

• Responsible for all GC duties for self-owned company

• Responsibilities during home remodels include, but aren’t limited to: tiling, painting, installing windows, installing decks, sheet rocking, taping and light landscaping, maintaining general job safety and cleanliness

EDUCATION & CERTIFICATIONS

Rockland Community College, Suffern, NY

• January 2011: OSHA-10, OSHA 10 HAZARD Certified, SCAFFOLD 10 Hour Rockland BOCES, West Nyack, NY

• Major- Auto-Technician-Auto Body / Repair-Electrical Technician References

• Will be available upon request

Contact this candidate