Customer Service Management

OYELADE, KAYODE OLUBUNMI

Mobile: +1-587-***-****

Email: ******.*******@*****.***

PROFESSIONAL SUMMARY

Intelligent, efficient and reliable individual with strong interpersonal abilities as well as great oral and written communication skills. Proactive, committed, client-focused with a passion to deliver results. Innovative and resourceful professional with a proven ability to meet deadlines and exceed expectations on targets.

Core Qualifications

Excellent communications skill and time management

Ability to multi task and work under pressure

Interpersonal skills and strong team work

Attention to details

Result-oriented

EXPERIENCE

STERLING BANK PLC

Centralized Account Management Services 04/2014 - 10/2017

Reviewed and approved of all classes accounts opened bank wide in line with statutory and regulatory requirements

Process review and optimization

Account maintenance and management bank wide

Customers’ profiling and account segmentation

Administration and performance review of outsourced Customer Address Verification Vendors

Maintained confidentiality of customer records and information

Reviewed of all legal search reports conducted on corporate and business accounts

Data analysis and integrity

Reconciliations/Central Clearing 01/2013 – 03/2014

Daily reconciliation of all clearing suspense accounts

Processed all incoming cheques received by other banks

Received confirmation for payment/ returned clearing cheques from branches

Processed all outgoing cheques received for other banks

Business Development 03/2012 – 12/2012

Identified new business opportunities for newly opened branches

Created awareness and promoted the sales of the bank’s products and services.

EQUITORIAL TRUST BANK LTD

Customer Service Officer 07/2007 - 03/2008

Received and acted on customers’ instructions with respect to the crediting and debiting of accounts

Paid funds on cheques drawn on the bank, other branches of the bank, and or other banks

Kept custody of cash, cheques and stamps of the bank.

Customer Relations Officer 04/2008 - 04/2009

Opening, modification and maintenance of customers’ accounts

Transfer and or closing of customers’ accounts

Attended to customers’ enquiries and or complaints

Administration and distribution of account statements

Issuance of cheque books upon request

Management of investment/term deposit accounts

Custodian of customers’ accounts and files

Funds’ Transfer/ Back Officer 05/2009 - 06/2010

Received and processing of clearing cheques

Represented the bank at the clearing house

Raised and daily balancing of bank/manager’s cheques

Recorded and updated the branch suspense accounts

Effected foreign exchange transfer

Moneygram and western union processor

Banch Cash officer/ Head of Operations 07/2010 -02/2012

Branch cash management

Balanced branch vault and vault registers

Branch management and supervision of subordinate staff

Approved of all operational transactions

Provided daily report to head office operations on operational activities at the branch

Reviewed of suspense accounts and cash register

EDUCATION

University Of Ado Ekiti – B.Sc Economics 2005

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