Software Engineer Professional Experience

Sheela Rao

Coppell, Texas *****

linkedin.com/sheela-rao-21121474 • 214-***-**** • *************@*****.***

Software Engineer and Quality Assurance Expert

Experienced in software development, testing, embedded systems, and quality assurance processes

Innovative professional with 20-plus years of excellence in the design, execution, testing, and troubleshooting of a broad range of software products. Proficient with microcontrollers, electronic tolling systems, optical character recognition, and embedded products. Skilled at configuring, coding, developing, and documenting software throughout the life cycle. Able to support a diverse range of customers, manage multiple tasks concurrently, and seamlessly master use of new software and platforms.

Embedded Software Development / Design, Testing, and Execution / Data Analysis / Configuration Management Systems Troubleshooting & Issue Resolution / Customer Training

TECHNICAL PROFICIENCIES

Platforms:

UNIX, LINUX, Windows, MS-DOS

Tools:

C/C++, QNX/UNIX Environment, PERL scripting, UNIX scripting, HP Quality Center, PVCS Configuration Management System, Agile and Waterfall methodologies, Excel, SharePoint, MS-WORD

Hardware:

OCR, Lane Controller, 8000 series microcontrollers

PROFESSIONAL EXPERIENCE

Software Engineer – Quality Assurance (6/2016 – 9/2017) TransCore, Carrollton, TX

Technical Scope: Jira, UNIX, LINUX, HP Quality Center, SharePoint

Executed and verified test cases based on various real-life scenarios provided by customers, which ensured customer satisfaction and enhanced product quality. Oversaw collaborative processes to test, identify, document, and resolve bugs and other software and hardware issues for Electronic Tolling systems using Jira software in Agile methodology. Provided data analysis to senior management.

Key Achievements:

Delivered test scripts and debugging activities that exceeded customer expectations.

Developed and implemented strategies that successfully resolved customer concerns.

Software Engineer (8/2000 – 6/2016) TransCore, Carrollton, TX

Technical Scope: Coding using C/C++ language, QNX environment, UNIX, LINUX

Wrote, executed, and assessed embedded software for Electronic Tolling systems. Integrated testing scripts with implementation, and successfully remedied any issues. Developed software in C using QNX environment. MS-WORD used for documentation, with PVCS as the repository system.

Key Achievement:

Integral member of team that developed and delivered innovative RFID and other All-Electronic Tolling solutions to the transportation industry.

Additional Professional Experience:

Software Engineer, BancTec, Inc., Irving, TX

Software Engineer, Process Comp Engineers, Bangalore, India

EDUCATION

Bachelor of Science in Electronics Engineering

Bangalore University, Bangalore, India

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