Engineer Customer Service
Resume:
Joe Yang
Plano, Texas *****
Phone: 972-***-**** (H)
214-***-**** (M)
E-mail: ***.******.****@*****.***
SOFTWARE DESIGN/TEST ENGINEER
SUMMARY
●Accomplished various sophisticated computer controlled product service in design, testing, installation, configuration, debugging, service maintenance and preventative maintenance.
●Goal driven accelerated learner who commands flexibility to comfortably work both as part of a team and independently.
PROFESSIONAL EXPERIENCE
ZeroChaos, Dallas, Texas
Software Design/Test Engineer Feb 2017 – Aug 2017
Worked on the software development assignment at Huawei Technologies to use openstack cloud system to access wireless testing resources. Based on the REST and cloud computing technologies to allocate the required resources for system testing. Automated the cloud virtual machines creation and application configuration per testing demand.
Worked on the Node.js and Node-Red to create the working flow of required environment.
IoT infrastructure based on the cloud computing and IoT wireless testing devices to perform the wireless network performance test.
Test the work flow of REST based resource management tools with DOORS requirement management system to make sure all the design requirements are met.
Army Air Force Exchange Service, Dallas, Texas
Software Test/Design Engineer March 2016 – Feb 2017
Responsible for the E-commerce software feature implementation i.e. merchandise images display and update on shopping web site. Enhance the merchandise fulfillment routing location management based on distance, inventory and locations of the customer and warehouse.
Testing the shopper transactions flows with trace tool DOORS to make sure all the error cases are covered and correct.
Panasonic Avionics, Coppell, Texas
Incident Test/Design/Support Engineer Feb 2009 – March 2016
Responsible for the airline In-Flight Entertainment and satellite based WiFi System service issue debugging, testing, documentation and provide the solutions.
Support field trouble shooting of airplane cabine entertainment video monitor deployment control, play sequences of media contents and audio quality.
Implement the airplane cabine management system based on busybox, RS-485 and GPIO peripheral to interface the ARINC front end, cabine doors status, lights and cabine temperature.
Nortel Network, Richardson Tx June 1990 – Dec 2008
Software Engineer
Worked on MTX/GSM MSC wireless call intercept feature to implement the call processing and HLR/VLR related logic to meet customer and government requirement.
Perform GSM features verification to make sure the sanity of the wireless software release load. Followed the Nortel document standard for bug tracking and software release reporting system.
Team lead and coordination in Capacity, Performance and Reliability testing for GSM wireless new software release load. Support Nortel GSM customers to deploy the software release update in the field.
Involved in the design of Nortel GSM Media Gateway signaling to support MTP2, MTP3, over (ATM adaptation layer) SAAL and (IP adaptation layer) M2UA/M3UA.
Involved in the design and testing of Nortel optical DWDM long haul product. Developed the long haul network element management system based on the SNMP v-2 protocol also defined the MIB used for the network element management.
Worked as GSM R&D lab prime to develop the lab on-line access and configuration tool to improve the GSM lab equipment usage efficiently and designer productivity. This tool uses the latest web development technology (LAMP) Linux, Apache, Mysql, PHP and AJAX, Perl, HTML, XML and Python languages. Exposed in the SQL programming to access the Lab inventory, network configuration data database and user profiles.
Worked on the Meridian Communication Server to support SIP, SDP, RTP and other protocols for VoIP call. Debug the VoIP network servers by using Ethereal TCP/IP network analyzer and UNIX scripts based tools.
Involved in the design and support of the DMS SS7 and TCAP call processing signaling features including the introduction of SCCP simulator for the AIN 0.1, AIN 0.2, INAP-CS1 intelligent network integration.
Involved in the design and support of the DMS CLASS feature development.
Worked on the DMS software architecture decoupling to enhance the software maintainability and shorten the development time of new software release.
Worked as a team leader to support SPRINT customer to implement the voice prompt feature for the calling card in the DMS-250 announcement machine.
Involved the SL-100 ACD feature deployment, testing and support for MCI customer.
Involved in the design and support of the DMS-250 billing server for the AMA records.
Involved in the design and support of the DMS-100/250 ISDN PRI implementation.
Involved in the design and support of the Multi-processor system to improve the DMS call processing capacity.
NEC America Irving Tx Mar 1988 – Jun 1990
Sr. Testing Engineer
Responsible for the LSSGR Telephone compliance testing for NEAX61E Class5 central office.
Worked on the development of attendant console for customer business group.
Worked on the design of 6-way conference call feature.
GTE System, Phoenix Az June 1984 – Feb 1988
Sr. Testing Engineer
Responsible for the Class 5 central office system installation and feature testing.
Worked on the ISDN simultaneous voice and data line card hardware and firmware development.
Worked on the GTD-5 recent changes for customer service order changes.
Worked on the common data configuration for TPC and TCU in the GTD-5 multi-processor system.
Worked on GTD-4600 PBX data communication for billing collection.
TECHNICAL SKILLS
Programming Languages: C, C++, Java, PHP, JavaScript, Python, Assembly, Perl, TCL, FORTRAN, PASCAL, Database/SQL, PL/I, PROTEL.
Object-Oriented Tools: Rational Rose UML.
Software Development Tools: Wind River Tornado, ClearCase, CVS, Eclipse, MS Visual Studio, Code Composer Studio, GURU, MENTOR, Node-RED, JIRA, GIT.
Internet Protocols: HTTP, TCP, IP, FTP, TELNET, UDP, RTP, SMTP, SIP, SDP, MGCP, H.323, H.248
Web Languages: HTML, XML, VoiceXML, JavaScript, Perl, Script Language.
Operating Systems: Microsoft Windows (NT4.0, 2000, XP), UNIX (Linux, HP), Linux, VxWorks, Uclinux, SOS, Ubuntu.
Networking Platforms: PTSN, GSM, CDMA, TELNET, ATM, TCP/IP,
Novell Netware
Other: electro-mechanical control system, Chef, ANSIBLE, OpenStack
EDUCATION
B.S. Electronics Engineering, Taipei Technology University
M.S. Electrical Engineering, University of Louisville, Ky
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