System Administrator Customer Service
Resume:
Andrea McBee
**** **** ****** *****, *******, Virginia 23666
***************@*****.***
OBJECTIVE: Looking to secure a Network Administrator position that will allow an individual to utilize a strong technical background and exceptional communication and problem-solving skills.
PROFESSIONAL SUMMARY:
An experienced network and system administrator who promotes optimal performance, reliability, and security across platforms, services and core business systems. Personable and dependable professional with superior service and experience in providing customer service.
Top Secret Clearance
Network Administrator
System Administrator
Operating Systems/ Applications
Leadership
EXPERIENCE
Information Systems Technician/ Lead Network Administrator February 2015- Present
US Navy, CVN-78 USS GERALD R. FORD, Norfolk, Virginia
Performed duties as an IT support leader for all information systems on-board the USS Gerald R. Ford. Supported non-legacy systems too include 30 severs, 20 switches and 1800 workstations.
Carried out research and design projects associated with 4 ship board networks. Presented cost analysis and development plans to commanding officer and NAVSEA for implementation leading to a successful install and configuration of 4 shipboard networks.
Lead the workload and efforts of 5 other IT technicians in providing superior IT support for over 5,000 customers.
Installed, configured, managed servers, workstations and network equipment.
Implemented all security suite installs and IAVA patch installs.’
Supervised, instructed and qualified over 37 military peers in network computer systems security, server administration and network management.
Constructed 81 standard operating procedures, feedback reports, personnel qualification standard and technical manual excerpts to increase performance of all network machinery and control.
Information Systems Technician/ System Administrator January 2013- February 2015
US Navy, National Security Agency, Fort Meade, Maryland
Isolated faults and corrected circuit outages on NSA/CSS global communications as a system administrator in the Global Enterprise Command Center.
Maintained reliability of communications, intelligence collection, and IT infrastructure throughout the enterprise.
Ensured collection and transfer of data was processed in timely and efficient manner aiding in the prevention of attacks on coalition forces.
Authored recall justifications for mission critical systems and provided data to national decision-makers, ensuring mission objectives were met.
EDUCATION
Associates in Science: New Mexico Military Institute, Roswell, NM - 2010
Currently studying for a BS in Computer Science at Kennesaw State University – Expected graduation Fall 2018
CERTIFICATIONS
COMPTIA A+ (701/702)
COMPTIA SEC + (SY-301)
SYSTEMS SECURITY CERTIFIED PRACTITIONER
SPECIALIZED TRAINING
HBSS/McAffee administrator, January 2017
Naval Enlisted Certification 2781- Advanced Network Analyst, August 2015
Naval Enlisted Certification 2791- Information Systems Administrator, January 2013
Information Systems Technician “A” School, July 2012
US Military Service
January 17, 2012 – December 19, 2017, United States Navy
Active Duty
References Available Upon Request
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