Desktop Support Active Directory
Resume:
RONALD BROWN
Email: ***************@*****.***
Objective: To secure a career in the computer industry with opportunity for professional growth.
Experience:
GulfStream Aerospace Corp.
5616 Haven Rd. LasVegas, NV. 89119 May 8, 2014 – present
Desk Side Support Tech
Facilitate Windows7 deployments and refreshes, trouble shoot errors in migrations and installations
Execute IMAC, Break Fix, Bare Metal and In-place restoration of Standard Desktop and Catia PCs
Complete work orders,Request and incidents via Remedy Ticket manager in a timely and professional manner
ITT EXELIS TAC-SWACAA
228th Signal Company, Camp Arifjan Kuwait APO AE, 09366 November 2012 – June 2013
Systems Administrator
Verify the integrity and availability of all hardware, server resources, systems and key processes
Perform Microsoft & Linux administration, VMware virtualization technologies, and Storage (SAN) technologies
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
Create, manage and maintain computer and user accounts using Active Directory Microsoft Windows 2008 & 2012
U.S ARMY DEPARTMENT OF DEFENSE
Winn Army Community Hospital,
Information Management Division (IMD), Fort Stewart, GA. October 2010 – October 2012
System Administrator
Build, Maintain, patch and upgrade servers in various operating environments
Implement, Manage and Maintain virtual servers and workstations using VMware products
Build and establish server environments and customize Servers to fulfill ongoing IMD projects
RENNER BROWN, INC., Edison, NJ
Pfizer Animal Health, Exton, PA. March 2008 – August 2008
Quality Assurance Team
Configure laptops using planned procedures designed to appear transparent to end user
Install and upgrade hardware and software assuring maximum operability and easy access
Complete procedures ensuring minimum downtime
UNREAL MARKETING
Conshohocken, PA November 2005 – March 2008
IT Support Contractor
Provide support for computer systems, printers, local area network and wireless connections
Order, purchase and maintain inventory of all computer equipment and peripherals
UNISYS COPORATION
Bluebell, PA February 2004 – March 2005
Desktop Support and IMAC Supervisor contracted to BOEING HELICOPTER & DEFENSE
Supervise, coordinate and administer all IMAC (Install Add Move and Change) operations on all
computer- related hardware including printers throughout the workplace
Administer desktop support to all Unix and Windows users such as imaging, operating systems migration,
software and hardware configuration, troubleshooting and problem solving
BOEING HELICOPTER & DEFENSE
Ridley Park, PA October 1996 – February 2004
Configuration Specialist
Install and configure PC hardware and software using WindowsNT/Windows2000
Provide network connection using pre-existing or cabling made on-site to specifications
Troubleshoot and resolve problems with hardware/software and network configuration
Education:
Penn State Great Valley Campus September 2003 – April 2004
Web Programming Technology
Penn State Delaware County Campus February 1998 – September 1998
MCSE Certification Course
CHI Institute Southampton, PA July 1993 – December 1994
Associate Degree, Computer Engineering Technology
Veteran - U.S. MARINE CORPS July 1976 - Dec 1982
Skills and Certifications: Microsoft Certified Professional, Comptia Security+, Comptia Server+
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