JOSEPH JOHNSTONE

** *** **** ***** • Monroe, NY 10950 • Tel 845-***-**** • ac3vrz@r.postjobfree.com

P R O F E S S I O N A L S U M M A R Y

An experienced Information Technology Systems Administrator providing hardware, software, network administration, and support using multiple tools and technologies.

• Extensive knowledge of all Windows operating and network operating systems.

• Demonstrates excellent troubleshooting and analytical abilities.

• Adept at utilizing diplomacy and integrity in all situations.

• Outstanding interpersonal and communication skills.

• Tremendous ability to quickly learn and master any and all tasks and skills.

• Proven to possess exceptional management skills with the ability to organize team

efforts and positively motivate people to achieve their best.

Common Office Environment: Microsoft Office Professional 2010, 2013 & 2016, Windows 7/8/10, Windows Server 2008/2012/2016, Mac OS X, UNIX/Linux, DOS commands.

Email: Microsoft Outlook, Microsoft Exchange 2013

Hardware: HP & Dell Servers/Disk Arrays, Dell/Quantum Tape Libraries, EMC Celerra(NAS), Cisco Switches, Routers, & Firewalls, WYSE Thin Clients, HP & Zebra Printers, Fujitsu Scanners, Barcode Scanners, APC UPS.

Databases: MS SQL 2005/2008R2/2012/2014/2016.

Applications: Norton Ghost/Antivirus/Endpoint, MS Forefront Endpoint Protection 2010, VNC/Remote Desktop, Symantec Backup Exec 15, Active Directory, DNS, DHCP, Cisco VPN, MS System Center 2007/2016, MS Hyper-V, MS Lync.

P R O F E S S I O N A L E X P E R I E N C E

2010 - 2017 I.T. Systems Administrator / I.T. Technician

HistoPathology Services ~ Ramsey, NJ

Managed I.T. related projects. Coordinated with vendors & I.T. team members.

Deployed network devices and computer hardware to clients for connectivity to the Laboratory Information Systems and network resources.

Managed the Help Desk ticketing system and all end-user I.T. issues.

Managed all Domain Admin functions within the organization.

Managed all computer hardware within the organization.

Reported to the Director of Operations regarding the status of pending projects.

Completed Microsoft Official Course: Administering Windows Server 2012

2005 - 2010 I.T. Systems Administrator/I.T. Services Team Leader

Planet Data ~ Elmsford, NY

Responsible for maintaining all servers and user workstations in a Windows 2000/XP/Server 2003/2008 Environment. This includes installation and repair of all systems.

Resolve all tech support requests by users and clients 24/7.

Handle all incoming data deliveries from Clients through FTP, Hard Drives & CD’s/DVD’s.

Manage IP phone system, Email, FTP & Network accounts.

Order and setup all users’ mobile devices for enterprise activation. This includes blackberries and iPhones.

Archiving of Project Folders & Databases to ensure availability of sufficient drive space.

2002 - 2005 Technical Services Manager

CompUSA, Inc. ~ Norwalk, CT

Managed a team of Technicians responsible for all customer PC & Printer repairs.

Responsible for maintaining a daily sales goal percentage.

Ran daily reports outlining Productivity & Sales.

Maintained store I.T. systems.

Worked with management team to drive higher Productivity & Sales.

E D U C A T I O N

2000 Bachelors of Science ~ Information Management and Technology

Syracuse University - Syracuse, NY

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