Customer Service Support
Resume:
Alex Mykhailenko
*******@*****.***
linkedin.com/in/mialgri
Certifications:
- Cisco Cer fied Entry Networking Technician (CCENT)
- Cisco Cer fied Network Associate ( CCNA ) Rou ng and Switching Skills
IP Network Deployment and Configura on
IP Network Audit and Support, Cabling
So ware/Hardware Installa on, Upgrade and Support
System Backup, Maintenance, An virus
Troubleshoo ng, Customer Service
User Support via Phone & Email (24/7)
Competence
OS: Windows XP/Vista/7/8/10, Linux, Cisco iOS
MS Office: Word, Excel, Access, Visio, Outlook, Office 365
Server OS: Windows Server 2003/2008/2012
MS Ac ve Directory (AD) and Security Policies (GPO)
MS Hyper-V, Oracle VM VirtualBox
MS Exchange 2007/2010, MS Visual Studio
Firewall System: Sophos, MS Firewall
Remote access: TeamViewer, MS Remote Desktop
Cisco Routers (2500, 2600) & Switches (SG200)
SAN and NAS storage
Programming Languages: PowerShell, Batch, Visual Basic, Java
Wireless Access Points, Wire Tracker, Crimping Tool Networking
Rou ng and Switching
Wireless (WLAN), LAN/WAN, VPN, FTP
Rou ng Protocols (RIP, EIGRP, OSPF)
Rou ng Policies and Firewall Filters
IPv4, IPv6, VLANs, ACL
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Alex Mykhailenko
*******@*****.***
linkedin.com/in/mialgri
WORK EXPERIENCE
Network Analyst, Support Level 1,
Datavalet Technologies Inc., Montreal from May 2017
- Troubleshoo ng wifi connec ons for PCs, Cellphone, Tablets from different vendors
- Troubleshoo ng networking issues (TCP/IP, VoIP, VLAN, VPN)
- Hardware: Cisco, Aruba, Motorola, Meraki
- Ticke ng system
IT Analyst,
Soleica Inc., Montreal 2015-2016
- Hardware/So ware Support via Phone & Email (24/7)
- Sophos Firewall migra on and op miza on of network security for clients
- Implementa on, configura on and administra on of physical and virtual Windows Servers 2003, 2008, 2012
- Support first na on (Inuit and Cree) in the Far North of Quebec (1-2 line)
- Configura on, administra on and troubleshoo ng enterprise email system
- Network shared folder migra on
- Implementa on Wi-Fi and LAN networks
- Business trips to the Far North of Quebec (Kuujjuaq, Chisasibi, Kuujjuarapik, Puvirnituq, Ivujivik) Project: Building a new computer network
Proforce Personnel, Montreal October 2014
- Physical redesigning a network topology
- Cabling
- Network equipment migra on
Internship: during Computing Support cours
Staples, Cote-St-Luc August 2014
Install and perform minor repairs to hardware, so ware, and peripheral equipment, following design or installa on specifica ons. Set up equipment for employee use, performing or ensuring proper installa on of cable, opera ng systems, and appropriate so ware. Read technical manuals, confer with users, and conduct computer diagnos cs to inves gate and resolve problems and to provide technical assistance and support. Confer with staff, users, and management to establish requirements for new systems or modifica ons.
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Alex Mykhailenko
*******@*****.***
linkedin.com/in/mialgri
EDUCATION
AEC Networking (Full Time Evening Program) December 2017 Champlain College Saint-Lambert QC
Cisco Certified Network Associate ( CCNA ) Routing and Switching September 2016 Cisco
Cisco Certified Entry Networking Technician (CCENT) May 2016 Cisco
Diploma of Vocational Studies of Computing Support (1800 hours) May 2015 CDC Pont-Viau, Laval
Diploma of Bachelor Degree (Equivalence of MICC, Quebec) July 2002
(5 years, General Computer Programme)
National University, Ukraine
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