Technical Support
Resume:
Wenhao li
• ** Village Court
• Boston, Massachusetts, 02118
• ***********@*****.***
Summary
I am currently studying Computer Science at UMass Boston. During my high school days, I volunteered at a community center where people were taught how to troubleshoot electronics for the community. Working there made me realize how great working with others and learning from their experience can benefit me in the long run.
Education
Josiah Quincy Upper School High School
Graduated
June 2014
Bunker Hill Community College Associate's
Graduating
May 2018
UMass Boston BS
Transferred
Employment History
Castle Square Tenants Organization Computer technician July 2009 - August 2013
Issued Microsoft license codes to new and existing customers. Provided base level IT support to Residents.
Helped Customers understand what is wrong and how the issue can be resolved Maintained composure and patience in face of difficult customer situations. Processed an average of 4-5 inbound and outbound technical support calls. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Castle Square Tenants Organization Caretaker
July 2015 - August 2015
Worked with partner to clean out litter than children may have thrown the previous day tended to various plants around the neighborhood
Helped set up various community events with other divisions of the Organization Helped partner clean out excess trash from various dumpster sites Learned how to use common tools to solve problems
Hobbies & Interests
I enjoy playing computer games, watch tv shows and movies, as well as learning new things such as different coding languages.
Professional Skills
Visual Basic: Intermediate
Web Design: Advanced
Microsoft Products: Advanced
Computer Hardware: Advanced
Communication: Intermediate
Languages
English: Fluent
Cantonese: Fluent
Mandarin: Beginner
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