Information Technology Manager
Resume:
Rick Parrott LVN
HCISPP CSA+
********@***********.***
San Antonio, Texas 78230
A customer service oriented Health Information Technology, ISC2 Healthcare Information Security and Privacy Practitioner, and AHIMA Certified Implementation Manager (Project Manager) with a demonstrated ability to effectively manage short and long-term projects. Excellent leadership, technical, communication, and interpersonal skills blended in a results-oriented professional who works equally as well in a team or independently.
Employment History
Information Technology & Project Manager – Clarity Child Guidance Center (9/2015 to Present)
oRedesigned billing and operations workflow resulting in increased visibility of financial data and operational processes.
oDesigned and conducted EHR training program to enhance end user acceptance and proficiency.
oProject Lead, PsychConsult Inpatient billing, Allscripts, and clinical document implementations.
oRedesigned hospital workflows using Lean, Six Sigma and Constraints Management methodologies to facilitate EHR adoption, claims processing, and to remove inefficient processes resulting in an 18 percent increase in short-term revenue.
oConducted Hospital Risk Assessments and Compliance Studies in accordance with regulatory guidance.
oAuthored Hospital Business Continuity Plan and Disaster Recovery Plan.
Healthcare Implementation & Security Consultant – Rick Parrott Consulting, LLC. (1/2014 to Present)
oConducted HIPAA Security Audits and Risk Assessments to meet Meaningful Use requirements.
oAuthored Business Continuity (BCP) and Disaster Recovery (DRP) plans for medical practices.
oProject Manager for medical software implementations and medical practice expansions.
oConducted workflow studies and Risk Assessments.
Information Technology Instructor (Contract) – Wounded Warrior Project (12/2014 – 9/2015)
oConducted online and classroom based information technology training more than 100 students, resulting in an 88% certification rate.
oTrained students on COMPTIA A+, Network +, and Security + certifications.
Information Technology Specialist – ENT of San Antonio (4/2014 – 11/2014)
oReduced monthly information technology costs by more than 70%, an annualized savings of more than $84000.
oCoordinated information technology services for the largest ENT Medical practice in San Antonio.
oEvaluated and implemented improved support structure to prepare for company expansion into South Texas markets.
oProject Lead for Boerne Clinic expansion.
oConducted HIPAA risk assessments and network security benchmarking.
oSupervised Incident Response team.
oImplemented comprehensive IT policies to meet regulatory guidelines.
oManaged clinic information technology department.
Lead Implementation & Training Specialist – Sevocity / Conceptual Mindworks (10/2011 – 4/2014)
oTraining lead for more than one-hundred medical practice implementations, instructed customers on Electronic Health Records (EHR) usage and documentation, analyzed and improved clinical workflows and provided network design and integration services..
oCompany’s primary technical trainer; trained 100 percent of new vendors.
oAuthored training program documentation (SEVOCITY U) to enhance customer knowledge base thereby improving customer retention and overall satisfaction.
oAs the company subject matter expert, conducted security risk assessments to meet Meaningful Use criteria.
oConducted HIPAA Risk and Security Assessments for clients.
oCreated online video training products to increase customer and staff knowledge levels. Reducing support call volume by approximately 20 percent.
First Sergeant (Director) – Headquarters Detachment 228th Combat Support Hospital (1/2007 – 8/2014)
oProject Manager for the 228th CSH Combat Medic Training Program, trained more than 500 Combat Medics for their NREMT Emergency Medical Technician Certification, achieving a 98% overall re-certification rate.
oManaged all battalion information technology resources supporting more than 600 medical personnel.
oDirectly managed 180 medical personnel.
Clinical Records (HIM) Manager / LVN – Remington Medical Resort (6/2009 – 9/2010)
oTrained nursing staff on medical documentation software, increasing patient safety by reducing documentation errors by over 35 percent.
oPerformed daily electronic medical records audits in accordance with State of Texas regulations, resulting in zero defects noted during the annual State of Texas inspection.
oProvided direct desktop / help desk support to over 100 employees reducing system downtime by 20 percent.
oFacilitated medical billing by correctly coding procedures using ICD-9 and HCPCS codes.
oHealthcare Information Technology Implementation Lead for new Richardson Rehabilitation Center.
Licensed Vocational Nurse – Morningside Ministries (1/2009 – 5/2009)
oSkilled Nursing / Acute Care Facility.
oHospice care.
Network Administrator – The Hartford (2/2002 – 12/2009)
oManaged Customer Support Center / Help Desk, completed help desk implementation project in less than half of the scheduled project time.
oDirectly supported over 500 users in a dynamic, mixed operating system environment as a desktop support specialist and network administrator.
oPlanned and implemented alternative (business continuity) help desk in San Antonio, reducing over workload of the primary help desk by over 40 percent.
oAssistant Project Manager for Windows XP rollout, served as the single point of coordination and troubleshooting for The Hartford Claims Business Group Windows XP rollout project.
oCreated web-based training aids to assist Network Administrators with Windows XP support issues.
oImplemented an automated inventory control system, which reduced the time requirement from two days to less than eight hours. Estimated savings of over $2000.00 per year based on quarterly inventory updates alone.
oSupervised 25 employees.
I/T Systems Specialist – United States Automobile Association (1/1999 – 2/2002)
oProvided support in a direct service environment, for over 22,000 PC's, including 900 laptop units valued at $250 million dollars.
oAccountable for three major areas: served as Laptop Field Support Specialist, Internet Support Help Desk, and Corporate Desktop Support Specialist.
oSelected as the Help Desk Representative for the Windows XP laptop migration project.
oDeveloped systems-level testing; exposed problems that, had they gone unnoticed would have had prevented over nine hundred users from connecting to the network, and would have resulted in a daily loss of over $1,300,000.
oAs Project Manager, coordinated and developed alternate means of delivery to mitigate the impact on customer service at the Help Desk reducing the overall cost of the rollout by over $2,000,000.
oAuthored documentation that assisted technical staff in better troubleshooting techniques for such disciplines as network security intrusion identification, Virtual Private Networking (VPN) and Remote LAN Access (Dial-Up Networking); information ultimately reduced training time by over thirty-percent and saved approximately two full-time employees per year in staff requirements.
oPrimary technical trainer for Customer Support Center (CSC) help desk designed training plan for new technicians.
Software / Process Skills
oSix Sigma, Lean For Healthcare
oConstraints Management
oValue Stream Mapping
oGreenway Prime Suites EHR
oSevocity Easy EHR
oEssentris EMR
oAskesis PsychConsult Provider EMR
oWindows Workstation XP/7/8/10
oWindows Server 2003/2012 R2
Microsoft Office, Visio
Education and Certifications
ISC2 – Healthcare Information Security and Privacy Practitioner certification (HCISPP)
PMI – Candidate for Project Management Professional (PMP) Certification – Test Date: 12/1/2016
AHIMA – Certified Healthcare Technical Specialist – Consultant
AHIMA – Certified Healthcare Technical Specialist – Implementation Manager (Project Management)
CompTIA – Cybersecurity Analyst (CSA+), Security+, Network +, A+, Certified Healthcare I/T Technician
Embry-Riddle Aeronautical University – Bachelor of Science, Professional Aeronautics (Aviation Management)
Western Governors University – Candidate for Master’s Degree in Information Technology Management, expected graduation date: 2/2018
Contact this candidate