Customer Service Representative

Towana Monique’ Henderson

**** ******* **. ******, ***** Carolina 27707

***************@*****.***

(919) 885 - 9511

Objective

To obtain a position of a Customer Service Representative where I can utilize my management and customer relations skills, with the opportunity for performance- based advancement.

Professional Experience

Hillcrest Convalescent Center –Certified Nursing Assistant (CNA) 08/13- Present

Duties- Performed assist with activities of daily living, greetings, bath, dress, groom, prepares meals and feed, assist with transferring, Obtained vital signs, Provided simple wound care and catheter care, Documented intake and output, Assisted with admission and discharge of clients, examinations and medical procedures, Collected supplies and gathered equipment, Maintained clean environment. I interacted professionally with staff, patients and families

I notified nurse and supervisors of any changes in the patient/client condition.

Private Duty-Personal Care Assistant (PCA) 03/03 – 10/13

Provided ADLS to AADL’s cooked light meals, prepared snack, clients laundry, light housekeeping, reminded client to take medications, took and recorded vital signs, weighed client weekly, observed and recorded changes in condition, performed other task as requested or assigned by the nurse and care plan, escorted and took client out on field trips to doctor’s appointments, movie, mall or park, etc.

Private Duty- Personal Care Assistant (PCA) 01/00 – 03/03

Duties Same as Above

Educational Background

Central Sterile Processing Technician 08/15 – 11/15

Durham Technical community College 01/13 – 06/13

Licensure

Certified Nursing Assistant 07/13 renewed 7/15

North Carolina Drivers’ License 04/12 - Current

Extracurricular Activities

I enjoy playing chess, swimming, bowling, dancing, reading, plays and concerts, comedy, listening to music, and traveling

References

Furnished upon request

Contact this candidate